Director, Owned Retail Operations

Dreaming big is in our DNA. Its who we are as a company. Its our culture. Its our heritage. And more than ever its our future. A future where were always looking forward. Always serving up new ways to meet lifes moments. A future where we keep dreaming bigger. We look for people with passion talent and curiosity and provide them with the teammates resources and opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do

SALARY:

New York: $157440 - $186960 bonus and long-term incentive eligible

Chicago and Los Angeles: $131200 - $155800 bonus and long-term incentive eligible

COMPANY:
Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light.Thatsright over 100 of Americas most loved brands to be exact. Buttheresso much more to us than our top-notch portfolio of beers seltzers and more. We are powered by a 19000-strong team that shares our passion to create a future with more cheers. We look forpeoplewith talent curiosity and commitment and providethe teammatesresourcesand opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do

ROLE SUMMARY:

The Director of Owned Retail Operations co-leads Anheuser-Buschs U.S. craft brewpubs and taprooms owning the P&L and driving performance across the portfolio. This is a hands-on leadership role for a best-in-class operator who inspires excellence sets high standards and elevates every guest experience.

Working closely with the Director of Owned Retail Strategy & Finance youll champion a hospitality-first culture across hundreds of employees creating lasting consumer connections. Youll share P&L ownership lead long-term growth initiatives and travel extensively (50%) to work side-by-side with our regional hospitality directors and GMs to solve challenges implement improvements and ensure operational excellence. Youll support our local teams help them optimize processes enhance food and beer offerings boost efficiency and grow profitability. When needed youll step into any hospitality role to maintain seamless operations. This role blends visionary leadership with on-the-ground execution demanding relentless commitment to guest satisfaction team development and continuous improvement.

JOB RESPONSIBILITIES:

Drive Site Performance

• Co-own P&L for all U.S. craft brewpubs taprooms and owned retail locations in partnership with the Director of Owned Retail Strategy and Finance
• Build and execute a multi-year plan to boost traffic elevate guest experiences and optimize the retail footprint for craft brand growth
• Set and enforce top-tier standards for food beer pricing recipes prep methods and workflows
• Partner with GMs to deliver memorable hospitality moments while increasing revenue and profitability
• Mentor hospitality leaders to strengthen culture elevate service and improve operations
• Conduct regular site visits and data reviews to provide actionable feedback and challenge the status quo

Shape Culture and Talent

• Champion a hospitality-first culture with clear values and behavioral expectations
• Hold regular leadership meetings to review financials metrics guest feedback and menu trends
• Establish strong performance routines and communicate goals roles and resources across all locations
• Align operational priorities with broader strategic goals in partnership with Craft RVPs
• Support openings closures and transitions to ensure smooth operations

Optimize Processes and Technology

• Implement standardized systems procedures and purchasing strategies to maximize efficiency and scale
• Ensure adoption and effective use of mandated platforms including POS and reporting tools
• Act as liaison between sites internal support teams and vendors to ensure compliance and maximize benefits
• Align central initiatives with site-level needs in collaboration with the Director of Owned Retail Strategy and Finance

JOB QUALIFICIATIONS:

• Proven multi-unit retail or hospitality leadership experience in food & beverage
• Willingness to travel extensively (50%) and work alongside operators to drive results
• Track record of increasing profitability and operational efficiency across multiple locations
• Strong expertise in menu development staffing models and service standards.
• Exceptional communication and relationship-building skills