Director of Operations Multi-Specialty Dental Practice
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Job Location:
Delray Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Director of Operations Multi-Specialty Dental Practice
HIGHLIGHTS
Location:Delray Beach FL
Position Type:Direct Hire
Hourly / Salary:BOE
Residency Status:US Citizen
Overview
A premier technology-driven multi-specialty dental practice is seeking a Director of Operations to lead day-to-day operations team performance and strategic growth initiatives. This role oversees a high-volume practice with multiple providers and service lines ensuring excellence in patient experience operational efficiency and financial performance.
The Director of Operations will play a critical leadership role in maintaining a high-end patient-centric environment while driving continuous improvement across clinical support administrative operations and business functions.
Core Responsibilities
Operational Leadership
- Oversee daily operations including patient scheduling workflow optimization billing and insurance coordination
- Manage staffing resource allocation and office productivity across clinical and administrative teams
- Coordinate across multiple specialties including general dentistry specialty care and hygiene services
- Drive implementation of technology solutions and process improvements to enhance efficiency and care delivery
Financial Management & Performance
- Own office-level profit and loss (P&L) performance
- Manage revenue cycle operations including collections accounts receivable and insurance processing
- Monitor and drive key performance indicators (KPIs) including production collections case acceptance and patient retention
- Control operating expenses budgets and financial reporting
- Ensure accurate completion of financial tasks such as payroll deposits and reporting
Patient Experience & Practice Growth
- Deliver a high-quality five-star patient experience across all services
- Optimize patient flow scheduling efficiency and reappointment processes
- Monitor and improve call handling patient engagement and online reputation management
- Support initiatives to drive new patient acquisition and retention
Team Leadership & Human Resources
- Recruit hire train and develop clinical and administrative staff
- Lead performance management including coaching reviews and corrective actions
- Foster a collaborative high-performing and patient-focused culture
- Ensure team members are equipped with the tools training and support needed for success
Compliance & Regulatory Oversight
- Ensure compliance with HIPAA OSHA and applicable state/federal regulations
- Maintain accurate patient records documentation and data integrity
- Oversee adherence to internal policies procedures and operational standards
- Maintain a safe clean and compliant facility environment
Marketing & Community Engagement
- Support and execute marketing strategies promotions and branding initiatives
- Manage community outreach referral relationships and local partnerships
- Oversee digital presence including social media and patient engagement platforms
- Collaborate on strategies to increase case acceptance and service line growth
Administrative Operations
- Complete and oversee administrative functions including:
- Financial reporting and performance tracking
- Bank deposits and revenue posting
- Payroll and bonus administration
- Accounts receivable and invoice processing
- Maintain accurate patient records insurance data and treatment documentation
Qualifications & Experience
Experience
- 35 years of experience in dental or healthcare operations leadership
- Prior experience managing high-volume multi-provider practices
- Strong background in dental billing insurance and revenue cycle management
- Proven experience in team leadership performance management and operations oversight
Education
- High school diploma or GED required
- Associates or Bachelors degree in Healthcare Administration Business or related field preferred
Technical Competencies
- Proficiency with dental practice management software (e.g. Dentrix or similar)
- Strong knowledge of insurance verification claims processing and collections
- Experience with financial reporting budgeting and KPI tracking
- Proficiency in Microsoft Office Suite (Excel Word Outlook)
Professional Skills
- Strong leadership team-building and coaching abilities
- Excellent communication and patient relationship management skills
- High level of organization attention to detail and time management
- Strong business acumen and problem-solving capabilities
- Ability to manage multiple priorities in a fast-paced patient-focused environment
- Professional service-oriented mindset with a focus on quality and patient satisfaction
Additional Information
- Must have prior experience in a dental office environment
- Role requires full ownership of office operations team performance and financial outcomes
- Opportunity to lead within a high-end multi-specialty dental practice
- Hands-on leadership role with direct impact on patient experience and practice growth
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