Customer Success Manager VMware

Strengthen every partnership. Build with intention. Drive customer success.

The Customer Success Manager will play a key role in driving product adoption strengthening customer relationships and ensuring our solutions deliver meaningful value. Youll perform as a trusted advisor to customers throughout product and service implementation providing consulting support and guidance that drives high adoption levels.

Acting as the primary point of contact between customers and internal departments youll proactively identify new sales upsell and crosssell opportunities and pass them to the sales team ensuring overall customer satisfaction.

Using data and insights gained from every customer interaction youll create new opportunities shape strategic actions and contribute to longterm success through strong partnership collaboration and customer-focused execution.

Were not here to sell you a job. Were here to invite you into a culture that values curiosity celebrates diverse perspectives and believes that great leadership starts with listening.

If youre passionate about collaboration building strong relationships and delivering results with accountability and clear communication this is your opportunity to make a real difference.

Why Youll Love Working Here

Heres a list of some of our perks but what really sets us apart is the way we work together. Were big on trust transparency and making space for moments that matter.

Hybrid working.
Private healthcare matched pension enhanced parental & family leave.
Moments that matter paid time off (yes even for your pets birthday).
Four Business Resource Groups supporting inclusion and belonging.
Clear progression paths and benchmarked salaries.
Sustainability - were building a greener future. Weve reduced energy consumption in our UK offices by 19.2% year-on-year - its not just a goal its a commitment.
A culture that values every voice and celebrates diverse perspectives.
These values drive everything we do theyre not just posters on the wall:

Own it

Grow and Win

Dare to Go

Do the Right Thing

We believe that when our values guide our actions we build stronger teams deeper relationships and a future full of possibility.

Were proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process just ask.

What Youll Be Doing

• Create workplans for each account assigned in order to drive Customer Success initiatives.

• Engage constantly with customers to keep track of product adoption and consumption levels.

• Promptly attend customer escalations and act as a centre of contact to engage other departments as required.

• Log all activity related to the accounts and opportunities generated in the corresponding platforms.

• Execute product training according to customer needs.

• Analyse customer and account data to identify areas of improvement and set action plans.

• Provide valuable insight to the company based on the data and information obtained from customer interactions.

What Youll Bring

Were not looking for perfection were looking for passion purpose and a track record of making things happen.

• Demonstrates complex problemsolving criticalthinking and decisionmaking skills.

• Communicates clearly and conveys necessary information effectively.

• Interacts confidently and professionally with higher levels of management.

• Communicates clearly and collaborates effectively with individuals at all levels.

• Negotiates skillfully and promotes/sells ideas persuasively.

• Possesses strong organisational and timemanagement skills driving tasks to completion.

• Collaborates effectively and builds solid productive working relationships with others.

If youre excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration apply now and lets do great things together.

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!