In-Service Traceability front desk leader FM

Job Description:

Airbus Commercial Aircraft is looking for a In-Service Traceability Front desk leader(f/m) to join our Maintenance & Retrofit Engineering team within Airbus Customer Services Department based in Toulouse France.

You will join a team of highly motivated professionals across the globe striving to develop and deliver value-adding support and services to our customers.

We are developing a unique front desk for the maintenance & retrofit perimeter. We want to reinforce our capacity to answer the customers queries by improving our time coverage our quality performance and finally our on-time deliveries.

In this role you will be responsible for the In-service Traceability Front Desk performance and to drive continuous improvement related to Customer Front Desk process tools governance to ensure the best queries answer is provided to our customers. You will work in a close collaboration with our in-service traceability specialist.

DIMENSIONS:

• Part of Maintenance&Retrofit Front Desk organisations

• Transverse role in relation with Schedule Maintenance organization based in European Airbus sites Mobile India and China - 200 FTE

• Management of 1 subcontractor

• 1000 queries per year related to standard Schedule Maintenance & knowledge on ASAC-FCD-AMPES-RDAF Services and Customer Services Organization

• Customers are potentially all Airbus customers worldwide

• All Airbus Platforms

• Main stakeholders: Customer Services Depatmentent Retrofit Solutions Engineering & Engineering Department

Your working environment:

Global capital of aeronautics and European capital for space research Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary agreements on success and profit sharing schemes employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance: Extra days-off for special occasions holiday transfer option a Staff council offering many social cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability invalidity death). Depending on the site: health services center concierge services gym carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to 10.000 e-learning courses to develop your employability certifications expert career path accelerated development programmes national and international mobility.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Defining and Enforcing Airworthiness Conformity

• Determine the critical aircraft components requiring reference tracking and recording in production to ensure continuity of conformity with the approved Maintenance Programme Airworthiness in Service ( Aircraft Inspection Report and Single Traceability File (STF) referential)

• Approve the Airworthiness Statement of Component Conformity (ASACs) and Repair Design Approval Forms (RDAF) Category M as the certified Responsible Technical Expert (RTE3) guaranteeing compliance with regulatory and company standards.
  

Cross-Functional Traceability Leadership

• Lead and champion the definition promotion and continuous improvement of end-to-end component traceability across all affected Airbus departments ( design production Final Assembly Lines (FALs) to in-service operations).

• Contribute to the definition and necessary evolutions of the in-service traceability process ensuring alignment with airlines and Approved Maintenance Organisations (AMO) (MRO Repair stationsVendors Part Traders etc) best practices and evolving regulatory requirements.
  

Subcontractor and Service Management

• Lead a collaborative group of subcontractors responsible for the production of support and services content related to traceability.

• Manage and conduct performance reviews for these subcontractors to ensure the quality accuracy and timely delivery of critical traceability support documentation and services.

Your boarding pass:

Experience:

At least 10 years of experiences in the following domains in:

• Answering of Customers Queries

• A/C engineering and configuration management (structure or system

• Documentations production knowledge

• Airbus documentation (SRM/ASR AMM/MP IPC/AIPC PMS AWL MRBR ALS/ALI etc)

• Part 145 regulations and environment

• Aircraft maintenance and airlines operations

• Project management and stakeholder management skills

Soft skills:

• Customer oriented mindset

• Fluent in written & spoken English

• Build a trustful and inclusive environment

• Capacity to communicate and be adaptable to different cultures

• Good negotiation interpersonal and communication skills

Take your career to a new level and apply online now!

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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