Mining Services Business Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

As a Mining Services Business Consultant you will lead the performance insights and strategy execution to achieve Resource Industries (RI) Customer Value Agreement (CVA) growth.

The Resource Industries Sales Services and Technology (RISST) division is a global and customer-focused organization responsible for the go-to-market strategy for surface and underground mining. We are focused on delivering the ultimate customer experience and customers achieving their Physical Availability (PA) targets through services and integrated site solutions.

You will be responsible for ensuring the performance and execution of the CVA strategy is contributing to services growth and customers achieving PA targets. You will leverage data to provide actionable insights to highlight and prioritize opportunities for our RISST teams and Cat dealers to develop offer and execute customer outcome-driven CVAs. You will also guide the enhancement of CVA reporting tools systems and processes.

What you will do:

• Guide CVA development execution and performance toward the achievement of customer PA targets.

• Execute CVA performance reporting visualization forecasting trends and progress towards targets.

• Guide the RI CVA growth and execution strategy beyond 2026 identify outline and prioritize key workstreams needed.

• Provide CVA Connectivity and PA data insights to guide and prioritize RISST and Cat dealer efforts.

• Provide VOB for development and enhancement of Cat Foresight CVA Signal and other internal tools.

• Establish processes for accurate and efficient CVA registration.

• Support the management of the CVA marketing portfolio.

• Quantify the value of CVAs and integrate into various tools resources materials and messaging.

• Utilize lean methodologies to continuously improve processes and performance.

• Utilize data analysis to guide decisions and address issues through identification of root cause

What skills you will have:

Strategic Thinking: Experience in data review and analysis strategic development and execution and dealer engagement. Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Customer Focus: Experience working with Cat dealers. Knowledge of the values and practices that align customer needs and satisfaction and ability to leverage that information in creating customized solutions.

Effective Communications: Strong written and verbal communication and presentation skills. Strong ability to make complex concepts easy to understand.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations. Resolve complex customer challenges.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to business partners.

Influencing: Ability to influence and impact decisions within and outside own organization. Makes sound recommendations when faced with alternatives.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems. Identifies and documents specific problems and resolution alternatives.

Relationship Management: Ability to establish and maintain strong working relationships with business partners.

Additional Information:

The primary work location for this role is Tucson AZ or Peoria IL with a requirement to work on-site full-time at a Caterpillar facility.

This position may require 15 % travel.

Domestic relocation assistance is not available.

Visa sponsorship international assignments or payroll transfers are not available for this role.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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