Croatian Customer Support Advisor
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Industry: Booking / Travel Services
Location: Athens Greece - Relocation needed!
Work Model: On-site (remote possible after onboarding based on performance)
Start Date: 20 March 2026
Open Positions: 5
Role Overview
We are looking for Croatian-speaking Customer Support Advisors to join an international Booking project in Athens. The role focuses on providing high-quality customer support while ensuring accuracy professionalism and customer satisfaction in a fast-paced environment.
After an initial on-site period of 9 weeks remote work may be considered depending on individual performance and readiness.
Key Responsibilities
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Provide customer support in Croatian and English
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Assist customers with booking-related inquiries and service requests
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Handle questions updates and general support through approved channels
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Ensure accurate documentation of customer interactions
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Follow internal procedures quality standards and service guidelines
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Deliver a professional and customer-oriented experience
Requirements
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Fluent Croatian written and spoken
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Good command of English for internal communication
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Strong communication and problem-solving skills
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Customer-focused mindset and attention to detail
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Ability to work in a structured fast-paced environment
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Flexibility to work rotating shifts including weekends
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Basic computer skills and ability to navigate multiple systems
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Previous customer service experience is an advantage
Work Schedule
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Monday to Sunday shifts between 08:00 and 19:00
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40 hours per week (8 hours per day / 5 days per week)
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Rotating schedule
Salary & Compensation
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Attractive salary
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14 salaries per year:
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12 monthly salaries
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1 salary at Easter
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1 salary split between Summer and Christmas
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Benefits
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Private Health & Life Insurance
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Performance bonus (based on project criteria)
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25 days of annual leave
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Meal voucher: 50 per month (all projects)
Contract Type
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Permanent contract
Relocation Information
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Candidates must be in Athens at least 7 days before the start date to complete hiring documentation
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3 weeks of hotel accommodation close to the office provided
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Up to 300 gross relocation support (paid with the first salary)
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Legal support with hiring documentation
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
