RN-BH Intake Coordinator

The Intake Coordinator is a member of the Mental Health Center Team who provides screening case disposition and referrals for incoming telephone calls walk-in inquiries about service and inquiries from within the hospital. The position requires competent independent decision-making as well as collaboration with other disciplines and outside agencies to determine and obtain the most appropriate level of psychiatric care.

The Intake Coordinator administratively reports to the Director of the Mental Health Center and executes responsibilities under the supervision of the Department of Psychiatry the performance of all duties the Intake Coordinator complies with the Illinois Mental Health & Developmental Disabilities Code hospital policies procedures and by-laws and reflects the philosophy mission and values of the institution.

These duties are performed in a highly confidential manner following the mission values and behaviors of the client. Employees are further expected to provide a high quality of care services and kindness towards all patients staff physicians volunteers and guests.

JOB RESPONSIBILITIES:

Screening Assessment and Referral.

Screens incoming telephone calls and walk-in patients to identify service requests the urgency of need patient resources and appropriateness of the client as a provider and the level of care required. Refers to other levels of care in Behavioral Health Services when appropriate.

Provides resources contact information and active linkage when possible for needed services not provided by the client.

CASE MANAGEMENT:

Verifies medical coverage for all levels of outpatient mental health service obtains required initial insurance authorization for Mental Health Center outpatients and secures relevant clinical information from referring agencies/facilities physicians or patients seeking outpatient aftercare.

LIAISON TO CRISIS WORKER:

Provides relevant patient information to the crisis worker for patients to the ED for admission and accepts referrals of deflected patients deemed not in need of admission.

REQUIREMENTS:

- Must be a registered nurse.

- Minimum of one year of clinical experience working on an inpatient and/or outpatient behavioral health service or a comparable setting.

- Knowledge of major mental disorders across the age continuum and levels of care

-Understanding of developmental norms across the age continuum and ability to apply age-appropriate expectation when engaging patients/families to obtain relevant history and current level of care.

- Knowledge of substance abuse and dependency disorders across the age continuum level of functioning.

- Functional status screening skills to select the appropriate intensity of care or level of intervention required.

- Competence in the use of the electronic medical record to document and retrieve pertinent patient information and generate required reports.

- Excellent interpersonal skills are necessary to engage patients and families in the screening process and to develop collegial relationships with professionals within and outside the organization.

- Communication skills to clearly and concisely transmit essential referral information to clinicians regarding intake requests

- Ability to prioritize work assignments organize and track intake flow meet turnaround time for call return and submit required reports.

THIS CLIENT REQUIRES EMPLOYEES ARE REQUIRED TO BE VACCINATED FOR COVID-19 AS A CONDITION OF EMPLOYMENT SUBJECT TO ACCOMMODATION FOR MEDICAL OR SINCERELY HELD RELIGIOUS BELIEFS.