Section 20 Consultation Officer
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Job Summary
We are working closely alongside with Southern Housing to assist with the appointment of a Section 20 Consultation Officer on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 19.88 - 26.23 per hour
Summary:
An opportunity to manage the end-to-end delivery of Section 20 and Section 20B consultation processes ensuring accurate calculation and recovery of major works recharges to leaseholders. The role plays a key part in supporting high-quality customer service statutory compliance and effective financial management.
Responsibilities:
- Manage end-to-end Section 20 and Section 20B consultation processes for allocated schemes and contracts
- Calculate and issue Section 20B Notices within statutory timeframes
- Support Property Management and Managing Agent teams with Section 20-related matters
- Attend resident and stakeholder meetings relating to consultation and major works delivery
- Provide advice and information to colleagues to support responses to leaseholder solicitor and resale enquiries
- Liaise with internal teams auditors regulators and other stakeholders to ensure good practice and compliance
Essential Requirements:
- Strong knowledge of service charges and major works legislation
- Detailed understanding of Section 20 and Section 20B requirements
- Knowledge of Landlord and Tenant legislation and related regulations
- Experience calculating major works costs and service charges
- Excellent customer service and complaint-handling experience
- Experience using CRM or property management systems
- Good working knowledge of Microsoft Office
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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