AI Prompt Engineer

Making a difference with our innovative reliable and user-friendly digital workplace services. The ING tribe Global Workplace Services WPS is responsible for the digital workplace of all 80.000 global ING employees. We ensure that our colleagues can work simply and safely from any device wherever they are in the hybrid world. We deliver our services that are vital to INGs business operations from four locations: Netherlands Germany Poland and the Philippines.

So when working for our team you can make a tremendous impact! Are you up for it

Currently we are looking for an AI Prompt Engineer in the Netherlands to be part of the team responsible for delivering the digital workplace of the future.

About the role

Were building a network of smart helpful Microsoft Copilot powered agents that make it easier for our colleagues in ING to get things done. M365 Copilot Copilot Studio and Power Platform are at the heart of this. Were looking for an engineer who can help us scale our agentic AI capabilities across ING starting with an employee support agent and expanding into other domains across ING like Finance and Operations. Youll work closely with product owners designers and domain experts to build test and improve conversational agents that are intuitive accessible and genuinely useful.

What youll do

• Design and implementCopilot Studio agentsusing best practices for modularity intent routing fallback handling and escalation (to humans or systems).

• Develop state-of-the-art prompts that drive use cases to value.

• Applyknowledge management principlesto ensure content is accessible relevant and easy to maintain including support for media like images and videos.

• Build and maintainadaptive card flowsfor troubleshooting knowledge lookups and ticketing with a focus on accessibility localisation and user feedback.

• Championaccessibilityin everything you build including keyboard-first navigation screen reader support and speech-to-text/text-to-speech capabilities.

• Integrate agents with3rd party applications such as ServiceNowenabling seamless pre-filled ticket creation and status updates.

• Collaborate onmeasurement strategiesthat go beyond star ratings helping us capture meaningful feedback and improve continuously.

• Contribute to ascalable agent architecturethat supports phased rollouts learning loops and future growth across ING.

• Contribute to validating other employee facing AI capabilities such as Gemini Enterprise

About you

• Prompt Design Expertise: Experienced in crafting refining and evaluating prompts for GenAI agents chatbots or Copilot Studio.

• Proven experience withMicrosoft Copilot Studio and Power Platform including:Power Automate(for backend flows and integrations) & Power Apps(for internal tooling and UI extensions)

• Strong knowledge ofM365 EntraID and Azure AD and related security principles and controls.

• Proficiency in:

• Microsoft Graph YAML Python HTML/CSS and/or JSON(for adaptive cards and data handling)

• Familiarity withAPIsand integration patterns

• Understanding ofaccessibility standards(WCAG) and localisation best practices.

• Experience with other AI Models such as Google Gemini Enterprise

• Strong analytical skills

Nice-to-Have:

• Experience withAzure Bot Framework Dataverse

• Experience leveraging Model Context Protocol (MCP)

• Knowledge ofCI/CD pipelinesfor Power Platform

• Background inUX writingor conversational design

• JavaScript/TypeScript.

What Were Looking For

• Youre a builder you like to ship things that work and make peoples lives easier.

• Youre collaborative you work well with business stakeholders such domain experts and product owners.

• Youre pragmatic you know when to go fast and when to slow down.

• Youre a self-starter you take the initiative and get things done.

• You care about the details especially when it comes to accessibility and user experience.

Rewards and benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS) 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward

Discover what we do and what we can offer you.

Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.