Technical Writer, Soft-Pak

Job Description:

Job Title: Technical Writer

Operating Company: Environmental Solutions Group Soft Pak

Location: Remote

Reports To: VP of Product Management

Department: Operations

POSITION SUMMARY:

The Technical Writer is responsible for creating high quality documentation and training materials that support users understanding and users ability to effectively engage with the software. This role involves researching and obtaining information from subject matter experts and product teams and then translating that information into a clear concise and user-friendly content.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Develop and Maintain Documentation: Create update and organize technical documents such as user guides manuals online help content.
• Research and Gather Information: Collaborate with subject matter experts product management and developers to collect accurate information about the software.
• Translate Complex Information: Convert technical terminology and complex concepts into clear concise and easily understandable language for customer base.
• Edit and Proofread Content: Review documents for grammar clarity style and consistency ensuring high-quality deliverables.
• Follow Documentation Standards: Adhere to established templates style guides and company standards for formatting and structure.
• Manage Documentation Projects: Plan track and prioritize documentation tasks to meet project deadlines and requirements.
• Update Documentation Based on Feedback: Incorporate edits and suggestions from stakeholders and users to improve documentation accuracy and usability.
• Work with Cross-functional Teams: Coordinate with Product Management Programming and QA to ensure documentation aligns with product features and updates.
• Maintain Version Control: Track changes and manage multiple versions of documentation throughout product lifecycles.
• Create Visual Aids: Develop or source diagrams screenshots graphics and videos to enhance understanding.
• Support Training and Knowledge Sharing: Assist in creating training materials and support resources for internal and external audiences.
• Work with Product Management and development on the implementation of new AI-based help tools.
• Develop instructional videos to showcase user interface features and clarify aspects of the software that are more effectively communicated through video than text-based documentation.
• Create the necessary framework for AI-powered documentation and support assistance tool.
• Perform other duties as required. These duties may include assignments in job classifications other than the primary assignment.

JOB SPECIFICATIONS:

• Associate Degree in Technical Writing is preferred or equivalent experience.
• 3 or more years related experience and/or training as a Technical Writer. Software industry experience preferred.
• Ability to communicate effectively using electronic media and in written and verbal forms.
• Able to work as a team member highly organized work well under stress and handle multiple tasks.
• Great interpersonal skills are required.
• Competent in the use of standard software applications such as Adobe Acrobat Microsoft Word Excel and PowerPoint.
• Experience with AI based help tools a plus.
• Experience with authoring and content management software website design HTML and other online based help tool applications.

KNOWLEDGE SKILLS AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards while promoting the same attributes in co-workers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly both orally and in writing using good grammar. Presents concise well-organized reports in Microsoft Word PowerPoint and Excel. Listens to understand input feedback and concerns. Provides complete information in an open honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful courteous and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns problems and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation dedicated to transforming the waste industry with eco-friendly equipment and technology solutions all designed to improve the lives of our customers and their communities.

This Connected Collections ecosystem integrates advanced technology across our brands including Heil refuse collection vehicles Marathon Equipment compaction and recycling equipment 3rd Eye technology solutions Soft-Pak waste hauler software Curotto-Can automated carry cans Bayne lifting products and Parts Central OEM parts.

Driven by a mission of Improving Lives our best-in-class teams innovative products and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship ensuring a greener healthier planet for generations to come.

For more information visit.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We design build and support products used in maintenance manufacturing energy minerals and materials management construction waste and recycling and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization and offer complementary digital solutions designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance products that support renewable energy and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America Europe and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.