Deployments Strategists

About Luminai

Nearly every organization in the world relies on complex manual work to carry out critical internal processes. These are processes that keep the world going enrolling patients in a hospital underwriting loans inside a bank or processing new transactions for an airline. Yet most companies dont have enough resources to properly automate these tasks and are stuck in manual decades old way of doing things.

At Luminaiwe develop technology to automate long-form organization wide workflows of any complexity easily and safely using AI. Luminai serves some of the worlds most critical organizations in sectors like Healthcare Finance and Telecommunication to delegate mission-critical workflows that previously required hands-on human involvement over to autonomous AI systems. Our approach combines frontier AI development with a purpose built workflow execution engine to achieve this goal.

Weve raised significant amounts of capital (including some un-announced) from many of the best Silicon Valley VCs: General Catalyst YCombinator and investors including Kevin Weil (Chief Product Officer at OpenAI) Arash Ferdowsi (co-founder of Dropbox) Katie Stanton (former VP Global Media Twitter) and CEOs of companies including Flexport Notion Front Ramp and Twitch.

The Role

Were looking for a Deployment Strategist to own how Luminai is deployed adopted and scaled inside customer environments. Youll work closely with Product Engineering and Customer teams to translate complex healthcare workflows into reliable production-ready deployments that deliver real operational impact.

This is a high-ownership role at the intersection of strategy execution and systems thinking. Youll be responsible for turning ambiguity into clear deployment plans driving launches across multiple stakeholders and ensuring customers see value quickly and consistently. Your work will directly influence customer outcomes retention and how the Luminai platform evolves.

This is a hybrid position. Our team is in-office 3 days a week (Mon Tue Thu) in San Mateo California.

What Youll Do

• Own end-to-end deployments for Luminai customers from post-sale handoff through launch and stabilization

• Deeply understand customer workflows constraints and operating models to design effective deployment strategies

• Translate customer requirements into clear execution plans timelines and success criteria

• Coordinate closely with Product and Engineering to scope work sequence dependencies and unblock launches

• Partner with customer stakeholders across Ops IT and leadership to drive alignment and accountability

• Identify patterns across deployments and feed insights back into product improvements and platform abstractions

• Manage risks proactively surfacing issues early and driving resolution before they impact customers

• Run clear communication cadences with customers including status updates milestones and escalation paths

• Help build and refine deployment playbooks templates and processes to scale delivery as Luminai grows
  

What Youll Bring

• 36 years of experience in deployment implementation solutions technical program management or a similar customer-facing role

• Experience owning complex multi-stakeholder rollouts in production environments

• Strong systems thinking and comfort working with technical concepts (APIs integrations workflows)

• Ability to translate ambiguous requirements into concrete plans and outcomes

• Excellent communication skills across technical and non-technical audiences

• Strong organizational skills with the ability to manage multiple parallel initiatives

• Bonus: Experience deploying healthcare software AI-driven products or enterprise platforms