Client Account Specialist
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Job Location:
Aurora, CO - USA
Yearly Salary:
USD 40000 - 45000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job description
Status: Full-Time
Regular/Temporary: Regular
Hours: 40
Shift: M-F 8:00am 5:00pm MST (slight variations based on client needs)
Location: Remote with quarterly office visits
Training: 3 weeks (paid)
Starting Pay Range: $43000-$45000
About the Company
Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity passion and respect. Holding these values are the foundation of how we approach our clients success. If our values align with you join our team and play a unique and important role in our mission to change healthcare for the better.
What makes REL different
Family-owned business where you become part of the family- not just a number
Over 20 years of consistent and healthy growth with world class clients
Your voice is heard and appreciated
You are a part of the success with your ideas and your efforts
You are appreciated and valued
Award winning workplace: 2019-2025 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country!
We promote from within! Grow your career with Revenue Enterprises
The Client Account Specialist delivers exceptional client experience for assigned accounts and serves as a trusted liaison between Revenue Enterprises and the client. This role responds promptly and accurately to client requests prepares and presents performance reporting escalates critical issues to leadership and partners with Operations and IT to drive reliable outcomes. The Client Account Specialist models hospitality through timely proactive and professional service including same day follow through and clear communication. The role owns HubSpot task management and initial response commitments and ensures a polished and on camera presence in every client facing interaction.
Primary Job Duties:
Rapid response to clients and hospitality minded
Own clients follow through from end to end
insightful reporting and communication
The liaison between REL and the client
Manage client relationship through professional and timely responses
HubSpot ownership
Prepare accurate reports for client Monthly and Quarterly Performance Reviews
Attend client facing meetings on camera and professionally dressed
Track client referrals and REL collection trends
Coordinate client requests
How success with this position is measured:
Initial response time
Follow up cadence
Task stewardship
Report accuracy and timeliness
Compliance
Professional presence
Response SLA carryover
Job requirements
Must be able to sit for work 6-8 hours per day.
Able to lift 3-20 lbs.
Communicates in a clear professional and friendly manner to both internal and external clients
Typing skills 45 words per minute.
Intermediate to Advanced Microsoft EXCEL skills
Ability to read and interpret information.
Ability to communicate verbally and in writing with various individuals and clients.
Ability to analyze data and report on findings to Management and Clients.
Other duties as assigned and determined appropriate for the position.
Strong hospitality mindset with clear and confident communication both verbal and written
Analytical ability to interpret data identify trends and explain findings to clients and leadership
Initiative to anticipate needs remove blockers and follow through on action items
Organized and dependable with excellent task and time management
Collaborative approach with the ability to work across Operations IT Client Services and Business Development
All done!
Your application has been successfully submitted!
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
