Middle Ops Engineer

About the Customer:

Our client is a global leader in electronic signature technology and agreement solutions helping organizations connect and automate how they prepare sign act on and manage agreements. Their highly reliable production software environments are at the heart of their business powering secure and efficient digital workflows for customers worldwide.

The Team

Our team tackles complex global challenges with innovative solutions that impact millions of people and businesses daily. We focus on building scalable reliable and secure systems. We value diverse skills and welcome individuals who are eager to learn grow and thrive in a collaborative environment.

The Role

We are seeking an Operations Engineer passionate about system operations troubleshooting and automation.

In this role youll:

• Support and maintain our infrastructure
• Resolve operational issues
• Contribute to process improvements and automation
• This is a fantastic opportunity for someone with a solid technical foundation a desire to learn and a drive to make an impact in a dynamic and supportive team.

Key Responsibilities

• System Monitoring & Support: Monitor system health and performance respond to alerts and resolve issues to ensure reliable operations.
• Documentation: Develop and maintain technical documentation including runbooks and standard operating procedures (SOPs)
• Operational Tasks: Perform software updates system patching and manage user access
• Automation: Identify opportunities for automation and contribute to scripting and tools development under guidance
• Collaboration: Work with team members to ensure operational best practices are followed and continuously improved.
  
  

What You Bring

Technical Skills:

• Basic Linux and/or Windows administration with troubleshooting abilities
• Exposure to scripting or programming (e.g. Python Bash PowerShell)
• Familiarity with cloud platforms (AWS or Azure) is a plus
• Awareness of monitoring and alerting tools (e.g. Prometheus Grafana)
• Basic networking knowledge (IP addresses DNS troubleshooting)

Operational Skills:

• Strong attention to detail and ability to follow established procedures
• Interest in operational efficiency and scalable process development
• Ability to document processes and solutions clearly

Soft Skills:

• Excellent problem-solving and analytical skills
• Willingness to learn and collaborate with experienced engineers
• Strong communication skills with the ability to ask questions and seek help
• Proactive attitude and eagerness to contribute and grow

Basic Qualifications

• 2 years in IT system administration or related field
• Foundational knowledge of operating systems networking or cloud technologies
• Experience with monitoring logging or cloud platforms
• Exposure to automation tools or practices
• Familiarity with version control systems (Git) is a plus
• Passion for technology and solving real-world problems