Sr. Manager, Quality Operations

Role Description

The Sr. Manager Quality Operations (QO) is a key member of the site Quality Leadership Team responsible for strategic and operational leadership of Quality Operations functions including Floor Support Lot Release Regulatory/GMP Inspections Deviation Investigations Change Control and related compliance activities. This role ensures compliance to cGMP and regulatory requirements drives continuous improvement and fosters a culture of quality and operational excellence. The Sr. Manager QO leads and develops a high-performing team collaborates cross-functionally and represents Quality Operations to internal and external stakeholders including regulatory agencies and customers.

Position Responsibilities:

Provide direct leadership for Quality Operations team achieving objectives for colleague engagement EHS quality supply and cost.

Build strong partnerships with site functions including supply chain engineering maintenance technical services procurement and logistics to ensure end-to-end compliance and operational excellence.

Oversee and optimize Quality Operations processes to support lead time reduction risk management and on-time delivery of quality/compliance requirements.

Role-model Lean leader behaviors and vigorously support implementation of tactical Lean improvements including facilitating Daily Direction Setting tiered communication and escalation and leading Kaizen events.

Develop and coach team members to build a high-performing engaged and agile culture aligned with Zoetis Core Beliefs.

Create and execute strategic plans to achieve quality compliance and operational goals including cost improvements and process optimization.

Prioritize and sponsor projects that support operational improvements growth and expansion of quality capabilities.

Drive the development implementation and sharing of best practices across the site and network.

Represent Quality Operations in site network and external forums acting as a champion for quality and continuous improvement.

Lead mentor and develop Quality Operations staff including specialists and team leaders fostering a high-performance and continuous improvement culture.

Oversee and ensure the effectiveness of Quality Operations processes including lot release deviation investigations change control and regulatory/GMP inspection readiness.

Develop report and act upon key metrics to provide site leadership with clear visibility to compliance status risk and performance trends.

Serve as site lead for regulatory inspections and customer audits including direct engagement with external agencies and clients.

Drive Lean Six Sigma and other continuous improvement initiatives to enhance quality efficiency and compliance.

Collaborate with site leadership and cross-functional teams (Operations QC Engineering Supply Chain etc.) to achieve site objectives for colleague engagement EHS quality supply and cost.

Sponsor and facilitate strategic projects including technology and process improvements to support growth and compliance.

Ensure robust investigation CAPA and change management processes in alignment with global and site standards.

Represent Quality Operations in site and network forums contributing to policy strategy and best practice sharing.

Manage the QO budget resources and talent pipeline to ensure sustainability and capability growth.

Perform other related duties as assigned by the Site Quality Leader.

Technical Skills & Qualifications:

Bachelors degree in a science-related field (e.g. Microbiology Chemistry Engineering); advanced degree preferred.

10 years experience in Quality Operations Quality Assurance or related pharmaceutical/biotech manufacturing roles.

Minimum 5 years experience in people leadership including leading leaders and/or complex teams.

Demonstrated expertise in cGMP regulatory compliance and quality systems.

Significant experience with Lean Six Sigma and/or process improvement methodologies (Green or Black Belt preferred).

Strong track record of leading through change driving performance and building high-performing teams.

Excellent communication stakeholder management and presentation skills.

Proven ability to interact effectively with regulatory agencies and external partners.

Strong analytical decision-making and project management skills.

Proficiency in quality/compliance systems (e.g. Veeva Vault SAP LIMS) and Microsoft Office Suite.

Physical Requirements:

Work involves office and manufacturing environments with exposure to moving mechanical parts.

70% stationary 30% standing/walking; required use of PPE.

Must not be Cephalosporin/Penicillin sensitive.

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party such as an Agency recruiter including unsolicited resumes sent to a Zoetis mailing address fax machine or email address directly to Zoetis employees or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site or (2) via email to/from addresses using only the Zoetis domain of @. In addition Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be addition Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.