RN Care Coordinator Fishersville Internal Medicine Sign on Bonus Eligible

Job Description

The care coordinator will perform duties as a patient and population navigator providing and facilitating closing care gaps for patients in ambulatory primary care. The care coordinator will perform and document assigned duties under the direction and supervision of the physician in accordance with the medical model of care provided by the State Board of Nursing. The position requires access to operational components of a practice which includes access to the physicians office medical records medical supplies and locked drug closets. Duties include performing nurse triage assessment of care gaps and assisting with closing gaps addressing portal messages tracking of diagnostic test results and reviewing with patients.

Education Licensure and Experience:

• Associate degree or above in Nursing required
• Bachelors Degree in Nursing preferred
• Current and valid Registered Nurse license in the Commonwealth of Virginia or from a state that is part of a Compact agreement with Virginia required.
• Ambulatory Care Nursing Certification (AMB-BC) preferred
• CPR required
• Previous computer experience to include EHR and use of database applications required
• Previous ambulatory office experience preferred.

Essential Job Duties:

Clinical Triage & Care Coordination:

• Perform comprehensive RN-level clinical triage for incoming patient phone calls walk-in encounters electronic messages abnormal test results and referrals using evidence-based protocols standing orders and independent nursing judgment.
• Assess patient-reported symptoms vital sign trends acuity comorbidities and clinical risk factors to determine appropriate disposition including same-day provider evaluation nurse visit outpatient management urgent care referral or emergency department escalation.
• Collaborate with providers to facilitate same-day or expedited care when no appointment availability exists including prioritization of high-risk patients and coordination of urgent follow-up.
• Provide real-time patient education clinical guidance and safety instructions within RN scope of practice ensuring patient understanding and adherence through teach-back written instructions and individualized communication strategies.
• Coordinate care transitions following emergency department visits hospitalizations procedures or diagnostic testing including follow-up planning medication reconciliation and patient education.
• Meet patients where they are in terms of health literacy cognitive ability and social circumstances adjusting education and care plans accordingly to reduce barriers to safe and effective care.

Provider Inbox & Clinical Result Management:

• Serve as the primary RN responsible for active management of assigned provider inboxes clinical result queues and patient communication buckets identifying prioritizing and addressing time-sensitive and high-risk items.
• Perform RN-level assessment of inbox messages abnormal laboratory results and imaging findings to determine urgency clinical significance and appropriate next steps.
• Independently address and resolve inbox items within RN scope of practice using approved protocols and standing orders including patient outreach education monitoring plans and follow-up scheduling and escalate as appropriate.
• Communicate abnormal laboratory and imaging results directly to patients provide provider interpretation and recommendations deliver patient education on diagnosis lifestyle modification medication management and outline plans for repeat testing or follow-up.
• Escalate clinically complex high-risk or out-of-scope findings to providers with clear clinical summaries risk assessment and recommendations supporting efficient and informed provider decision-making.
• Ensure closed-loop communication timely documentation and follow-up to mitigate risk of missed results delayed care or patient harm.
• Inbox and clinical result management performed by the RN Care Coordinator is intentionally limited to activities requiring registered nurse clinical judgment and does not include routine clerical or administrative message handling.

Medication & Prescription Management:

• Manage high-volume prescription refill requests originating from patients requiring RN clinical review to verify appropriate prescribing provider confirm required follow-up intervals (3 6 or 12 months as indicated) and assess medication safety prior to refill authorization.
• Identify and address potential drug interactions contraindications side effects adherence concerns and risks related to polypharmacy particularly in patients with multiple chronic conditions.
• Provide extensive medication education to patients and family members including safe administration dosing schedules side effect monitoring and medication-specific precautions.
• Provide same-day hands-on education for patients newly initiated on insulin therapy including safe drawing and administration techniques individualized written instructions vial or pen color-coding and use of recorded instructions when needed.
• Coordinate and perform nurse visits to assist patients with application setup and education for Continuous Glucose Monitoring (CGM) devices.
• Make RN-directed clinical decisions such as instructing patients to temporarily hold medications (e.g. antihypertensives beta blockers insulin GLP-1 agonists etc.) when clinically indicated with provider guidance and collaboration and follow-up.
• Instruct patients to maintain and report blood pressure heart rate and blood glucose logs assess trends and escalate concerns appropriately.
• Collaborate with pharmacies and insurance providers to resolve prescription issues including signature clarification quantity adjustments refill authorization and identification of therapeutic substitutions covered under insurance plans.

Laboratory Imaging & Diagnostic Coordination:

• Order routine laboratory testing for annual visits and chronic disease monitoring in accordance with standing orders and clinical protocols.
• Order laboratory testing based on RN clinical phone assessment and triage findings when appropriate.
• Communicate abnormal laboratory results to patients provide education on normal and abnormal values and review plans for repeat testing or treatment adjustments.
• Order routine imaging studies including mammograms low-dose CT scans (LDCT) DEXA scans and other preventive diagnostics per protocol.
• Communicate abnormal imaging results to patients relay provider recommendations coordinate appropriate referrals and ensure follow-up plans are clearly understood.
• Identify and apply clinically appropriate diagnosis codes for labs imaging and referrals to optimize insurance coverage and reduce barriers to care.

Patient Access Optimization:

• Independently place manage and track internal and external referrals requiring RN clinical assessment including physical therapy occupational therapy audiology case management social work radiology and other specialty services.
• Evaluate referral appropriateness based on clinical presentation patient needs and provider input.
• Collaborate with providers when clarification or shared decision-making is required regarding referral necessity or urgency.
• Partner with navigators and support staff to ensure timely scheduling completion of prerequisites and follow-through.

Care Team Collaboration Education & Quality:

• Collaborate with providers nursing staff navigators and front office staff to support safe efficient and patient-centered workflows.
• Collaborate with front office teams to identify opportunities to fill open appointment slots and optimize clinic access.
• Provide emotional support to patients and families using a holistic trauma-informed approach.
• Audit and review all EKGs completed across all primary care and multispecialty clinics to ensure appropriate follow-up and provider review.
• Identify trends related to access safety utilization or quality and contribute to service line improvement efforts.
• Ensure accurate timely and compliant documentation in the electronic health record to support continuity of care regulatory compliance and quality reporting.

Some benefits of working at Augusta Health include:

• Generous paid time off to promote work life balance
• Competitive Pay
• Retirement Plan
• Medical Dental and Vision Benefits
• Free onsite parking
• Tuition reimbursement
• Onsite childcare

Company Information:

Augusta Health is a mission-driven independent nonprofit community health system located in Fishersville Virginia in Virginias scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity:

Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.

Required Experience:

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