IT Support Specialist

Advanced Medical Management & Consulting

Job Description

Are you passionate about making a difference in peoples lives Do you thrive in a collaborative environment where your contributions directly impact the well-being of your community

Advanced Medical Management Group supports a growing network of 8 urgent care and primary care clinics with a dedicated team of healthcare professionals. With approximately 100-120 employees across our clinics and management office we are committed to delivering exceptional patient care supported by strong operational and technical infrastructure.

Job Title:IT Support Specialist

Reports To:IT Infrastructure Manager

FLSA Status:Non-Exempt

Note:This is not intended to be an all-inclusive list of the duties and responsibilities of the job nor is it an all-inclusive list of the skills and abilities required to do the job. Other duties may be assigned at the discretion of IT Infrastructure Manager.

Summary:

We are seeking a motivated and hands-on IT support specialist who supports all IT operations for our healthcare facilities. This person assists with the development implementation and use of technology working closely with staff managers and external resources to assess needs and implement solutions. This position reports to the IT Infrastructure Manager.

Duties and Responsibilitiesinclude the following.

• Respond promptly to support requests tickets and inquiries ensuring timely resolution and prioritizing urgent business needs in collaboration with clinic managers and leadership.
• Install configure and maintain laptops desktop computers printers scanners and related hardware across all clinic and management locations.
• Troubleshoot and resolve hardware and software issues for laptops desktops network-connected devices and peripheral equipment.
• Document track and monitor IT issues resolutions and status updates utilizing designated project management and ticketing systems.
• Perform systems administration tasks including creating modifying and disabling user profiles and accounts in accordance with organizational policies.
• Support employee technology lifecycle processes including onboarding and offboarding provisioning equipment and ensuring proper access to required systems.
• Keep current with emerging technology trends and best practices; evaluate and recommend solutions that improve performance security and efficiency.
• Monitor and maintain accurate inventories of IT equipment licenses and software; ensure documentation manuals procedures and installation checklists are current and accessible.
• Regularly meet with and report outstanding needs risks and status updates to the IT Infrastructure Manager.
• Monitor system performance and proactively adjust or escalate issues to ensure business continuity and security.
• Assist in maintaining network security and communication systems escalating complex issues to senior IT personnel as appropriate.
• Uphold cybersecurity best practices and support compliance with organizational policies and applicable regulations.

Qualifications:

• Associates degree in information technology Computer Science or related field.
• 1 years of experience in IT.
• Hands-on experience with Microsoft servers laptops desktops iPads etc.
• Understanding of healthcare IT environments preferably urgent or primary care.
• Experience with VoIP phone systems (Comcast Business)
• Network troubleshooting switches laptops desktops iPad etc.
• Excellent communication skills and a collaborative service-oriented mindset.
• Strong problem-solving skills and the ability to manage competing priorities.

Preferred Qualifications:

• Bachelors degree in information technology Computer Science or related field.
• Experience in Healthcare field
• Familiarity with HIPAA compliance healthcare IT standards and best practices.
• Cisco Certification
• Microsoft Server knowledge
• Athena EMR experience
• Ubiquiti Wireless
• Google Workspace email system
• Microsoft O365 administration

Do you know who we are

Advanced Medical Management & Consulting is a leading medical management group that provides comprehensive billing coding and revenue cycle management services to Urgent Care and Family Practice Clinics across the north Denver metro area. We are a team of professionals who are not only skilled and knowledgeable but also deeply committed to making a positive impact in the lives of our patients. Our dedication to compassionate healthcare drives us to continuously improve and innovate ensuring that we meet the evolving needs of those we serve.

What do we offer you

• Competitive Salary:A salary that is competitive within the industry and region.
• Paid Time Off:Accrue and use your PTO for vacation days sick leave and personal days from your first day.
• Paid Holidays:We proudly close on six holidays each year giving you the opportunity to fully enjoy these special moments with your loved ones. If any of the following holidays fall on your scheduled workday you will receive your regular pay: New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day and Christmas Day.
• Full Health and Wellness Benefit Package:Including Medical HSA Dependent FSA Dental Vision Accident Critical Illness Short term and Long term Disability 401k Profit Sharing Plan.
• Health Savings Accounts (HSAs) or Dependent Care Flexible Spending Accounts (FSAs):Pre-tax savings for medical expenses (with high yield interest options) and dependent care expenses (i.e. daycare day camp babysitting disabled dependent care etc.)
• Retirement Plans:401(k) plans with Company Profit sharing plans
• Employee Discounts:Discounted clinic visits for you and your dependents at any of our Family of Clinics including our Urgent Care and Primary Care clinics.
• Training and Education:Opportunities for continuing education and career development.
• Employee Recognition:Awards acknowledgment programs and opportunities for advancement.

This position requires excellent communication strong organizational skills and a customer-oriented approach to ensure a seamless experience for our patients. If you have a heart for helping others and a drive to be part of a supportive mission-driven team we want to hear from you!