VITA Cybersecurity Engineer 3 TWO ROLES

Title: Cybersecurity Engineer 3

Role: Remote - CTH

About The Role:

We are seeking an experienced Cybersecurity Engineer to support Security Products for Local Governments. The ideal candidate will possess in-depth knowledge of configuring and administering Security Tools and Products.

Administer and Maintain EDR Tools

• Tune detection rules to reduce false positives and improve threat visibility for each covered locality.
• Ensure asset inventory is accurate and up to date for each covered locality.
• Regularly update the EDR platform and agents to the latest versions.
• Review and adjust security policies.
• Conduct health checks to ensure the EDR system is functioning properly.
• Investigate and remediate unexcepted agent behavior
• Ensure that Integrations are working as required and troubleshoot when issues are identified

Administer and Maintain Vulnerability Management System:

• Maintain and update the vulnerability management platform and agents
• Conduct health checks to ensure the VMS system is functioning properly.
• Tune scan policies to reduce false positives and improve accuracy for each covered locality
• Ensure asset inventory is accurate and up to date for each covered locality
• Configure and schedule scans for each covered locality.
• Investigate and remediate unexpected agent behavior
• Ensure that integrations are working as required and troubleshoot when issues are identified

General Support:

• Respond to and resolve customer inquiries and issues submitted through the ticketing system and SOC
• Maintain and update the Remote Monitoring and Management platform and agents
• Accurately document customer interactions troubleshooting steps and resolutions
• Escalate complex or unresolved issues as needed
• Monitor ticket queues to ensure service level agreements (SLAs) are met and follow up with customers as needed

Desired Certifications:

• Security
• CrowdStrike Certified Falcon Administrator (CCFA)
• Tenable Certified
• Additional Cybersecurity Related Certifications

Required/Desired Skills

• Administer and Maintain EDR Tools
• Administer and Maintain Vulnerability Management System
• Experience in information security with a focus on security technologies.
• Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner.
• Ability to work independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Relevant certifications preferred.