Technical Sales Project Specialist – Thermal
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Job Location:
Westerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
POSITION SUMMARY
- TheTechnical Sales Project Specialist Thermal is responsible for managing and coordinating cross-functional activities related to the scheduling and execution of factory witness tests and the administration of customer factory experience visits. This role ensures alignment among manufacturing engineering lab operations and sales teams while delivering consistent professional and customer-focused experience at Vertiv laboratory and manufacturing facilities.
RESPONSIBILITIES
Lab Scheduling & Prioritization
- Develop coordinate and manage witness test schedules across Vertiv laboratory locations.
- Prioritize testing activities based on manufacturing readiness production timelines customer requirements and lab capabilities.
- Mitigate scheduling conflicts and ensure effective use of lab resources and personnel.
Cross-Functional Coordination
- Collaborate with manufacturing engineering lab operations and sales teams to ensure alignment on test objectives readiness and logistical requirements.
- Facilitate timely and clear communication to reduce delays and ensure full preparation for scheduled tests and customer interactions.
- Verify the availability and readiness of all required documentation materials equipment and personnel prior to testing.
Process Oversight & Documentation
- Monitor the execution of scheduled tests and promptly escalate issues that may impact timelines quality or customer satisfaction.
- Ensure timely and accurate delivery of test reports certifications and supporting documentation.
- Maintain and report on key performance metrics including test completion rates scheduling performance and customer visit feedback.
Customer Engagement & Factory Experience Visits
- Serve as the primary point of contact for all customer witness tests and factory experience visits.
- Coordinate all logistics for customer visits including travel coordination site access agendas hospitality and guided factory tours.
- Provide clear and consistent communication regarding test protocols schedules expectations and changes.
- Support broader customer engagement activities to ensure a structured professional and positive experience.
QUALIFICATIONS
- Bachelors degree in Mechanical Engineering Industrial Engineering Business or a related field.
- 4-8 years of experience in project coordination or project management preferably within HVAC cooling systems or data center infrastructure.
- Demonstrated experience supporting customer-facing technical projects and collaborating with cross-functional teams.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Excellent interpersonal and communication capabilities particularly in customer-facing environments.
- Proficiency with project management tools (e.g. MS Project Smartsheet) and ERP systems.
- Bilingual proficiency in English and Spanish is preferred.
PHYSICAL & ENVIRONMENTAL DEMANDS
- No special physical requirements.
TIME TRAVEL REQUIRED
- Ability and willingness to travel up to 25%.
- Travel to Vertiv lab locations as required (up to 25%) to support priority witness tests and key customer engagements.
- Provide on-site coordination customer hosting and real-time issue resolution during major events and visits.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to@. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
