MSP Level 1 Technician

• 401(k)
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

• Technical Support: Provide remote and on-site support for SMB clients; diagnose and resolve hardware/software issues efficiently.
• System Maintenance: Perform routine maintenance including patching/updates backups and monitoring to support performance and security.
• Incident Management: Serve as first point of contact for incidents and service requests; accurately log track escalate when needed and resolve to SLA.
• Client Communication: Provide clear timely updates on status next steps and resolution; maintain high client satisfaction.
• Documentation: Create/maintain documentation for client environments (systems configurations procedures) and document issue/resolution thoroughly in the ticketing system.
• Security Support: Assist with basic security measures such as antivirus updates firewall configuration support and periodic security checks.
• Installations/Configurations: Assist with deployment and configuration of hardware/software for new and existing clients; validate compatibility and functionality.
• Continuous Improvement: Identify process improvements and contribute to team standards and best practices.

• Education: Degree/diploma in IT Computer Science or related field (or equivalent experience).
• Experience: Prior IT support experience; MSP and/or SMB client support preferred.
• Technical Skills: Working knowledge of Windows macOS and Chrome OS basic network configuration/troubleshooting and business apps (e.g. Microsoft 365 Google Workspace).
• Certifications (Plus): CompTIA A / Network Microsoft certifications or similar.
• Problem Solving: Strong analytical/troubleshooting skills attention to detail and ability to prioritize across multiple tickets.
• Communication: Excellent verbal/written communication; ability to explain technical concepts to non-technical users.
• Customer Service: Client-first mindset with a commitment to quality responsiveness and relationship building.
• Teamwork: Able to work independently and collaboratively.

• RMM tools (e.g. NinjaRMM or similar)
• Ticketing systems (e.g. Autotask PSA ServiceNow Zendesk or similar)
• Documentation platforms (e.g. Hudu IT Glue SharePoint or similar)
• Familiarity with cloud services (Azure AWS Google Cloud)
• Xerox Printers

Our growth isnt measured in numbers its an investment in aligning with the best talent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.