AI Adoption, Content & Community Manager, OpenAI for Government

About the Team

At OpenAI we believe artificial intelligence should benefit all of humanity and that belief is nowhere more tangible than in the public sector. Governments serve people at scale under real constraints with high stakes and deep responsibility. The OpenAI for Government team exists to help public servants harness AI to reduce friction increase impact and spend more minutes on mission.

We partner with state local federal and international governments to enable responsible human-centered AI adoption not just through technology but through trust education community and inspiration.

About the Role

Were hiring an AI Adoption Content and Community Manager for Government Engagement & Enablement a builder connector storyteller and super-user who lives and breathes ChatGPT and deeply understands public service.

This role sits at the intersection of enablement education community communications and marketing. You will be the connective tissue between OpenAI and government practitioners around the world helping them learn share teach celebrate wins and feel confident using AI in their day-to-day work. You will intrigue them with inspirational adoption deployment and practical content that makes them want to be customers and you will create initiatives that make them glad to be customers.

You will be an AI adoption expert and enabler the keeper of government-specific content (training enablement messaging) the architect of community experiences (events cohorts networks) and a trusted guide who helps public servants see whats possible while meeting them where they are.

If you love teaching people how to use ChatGPT building communities writing compelling & clear content running great events bringing order to chaos and giving away the win so others shine this role was written for you.

In this role you will:

Design and deliver training & enablement

• Lead hands-on trainings and workshops to help government users get confident with ChatGPT.

• Develop lightweight scalable learning experiences that reduce risk set expectations and inspire responsible use.

• Help smaller government customers get onboard and drive their practical use of ChatGPT.

• Continuously refine OpenAI for Governments customer-facing content based on feedback usage patterns and evolving customer needs.

• Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base.

• You will capture all trainings and enablement sessions with customers and training feedback and will work with teams to identify where we need to pivot or hone our approaches.

• You will serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use.

• Be a point of escalation for customers having issues and getting them the support they need.

Build and steward the OpenAI for Government community

• Design and grow communities of practice across state local federal and international governments including location role-based and mission-based communities.

• Create contribute and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other share use cases and feel supported on their AI journey.

• Create delightful experiences and engagements for customers. You will actively match-make and draw insights from commercial education and other practices and hone them for a government audience.

• Act as a trusted empathetic presence for government users understanding their constraints motivations and missions.

• Be the beating heart the Chief Encourager to help make sure every public servant who engages OpenAI feels seen and appreciated.

Own government-specific content and messaging

• Serve as the source of truth for maintaining government-focused content including training materials enablement guides playbooks FAQs customer impact stories and messaging. Constantly creating new content looking for ways to make information more sticky more dynamic as well as more digestible and simple.

• Translate complex AI concepts into clear compelling and accessible language for public servants at every level.

• Write high-quality copy across formats: training content event materials emails articles social posts community updates case studies speeches presentations and internal briefs working as a POC with the GA Communications and Marketing teams as needed.

• Support OpenAI for Government leaders with compelling presentations videos slides and other material to prepare them and deliver memorable moments.

• Take materials created by others and help upgrade the design and aesthetic supporting the in-house design brand and resource teams as well as outside vendors.

Create standout events and experiences

• Plan and execute government-focused events: workshops listening tours roundtables panels hackathons community showcases and more.

• Partner with Customer Success Sales Product GA Readiness and Marketing to deliver cohesive high-impact experiences.

• Ensure every event leaves participants feeling smarter more capable and genuinely excited about what AI can do for their mission.

• Create new and exciting SWAG and other physical elements to ensure OAI leaves a lasting impression.

Champion adoption through inspiration

• Highlight and celebrate government wins champions and creative uses of ChatGPT.

• Build recognition mechanisms for government adoption of AI that rewards curiosity experimentation and impact.

• Be a master at amplifying others making customers and colleagues the heroes of the story.

• Create and maintain the customer impact story repository and feed impact stories through the OAI including updating core materials with inspirational examples.

• Record and help customers colleagues and OAI leaders record multi-media content including videos podcast and other recordings.

Operate with a systems mindset

• Build repeatable scalable processes for content creation community engagement and training delivery.

• Track engagement and adoption signals to understand whats working and where to iterate.

• Use tools and automation (including ChatGPT itself) to move fast without losing quality.

• Systematize the creation of new feature content as well as updates across newsletters emails community site Academy customer trainings and all content.

What Youll Bring

• 7 years of experience in technology adoption enablement and training community management communications marketing education or related roles ideally around AI and with complex or mission-driven organizations.

• Government experience or deep government adjacency (public sector roles contractors NGOs civic tech policy or government-focused companies).

• Exceptional writing and storytelling skills you can make complicated things simple and inspiring.

• Proven ability to plan and run events that people actually want to attend.

• Comfort training and speaking to groups from frontline practitioners to senior leaders.

• A collaborative low-ego working style you genuinely enjoy giving away the win people want you in the room with them your positivity and enthusiasm is infectious.

• Deep curiosity and enthusiasm for AI you are a power user of ChatGPT and are constantly exploring whats possible.

• Strong empathy for public servants and respect for the constraints they operate under.

• Ability to work cross-functionally and keep many moving pieces aligned.

Preferred Qualifications

• Experience supporting large-scale technology adoption (AI) or behavior change.

• Familiarity with state local federal or international government ecosystems.

• Background in education training design or enablement programs.

• Experience with event creation and management

• Experience building champion networks communities of practice or peer-learning programs.

• Experience with selling and organization a business to sell regardless of product or industry

Why This Role Matters

This role helps shape how governments around the world experience AI not as a buzzword or a mandate but as a practical human tool that supports people doing hard important work. Youll help public servants feel capable confident and excited and youll do it by building community telling great stories and making others successful.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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