Financial Aid Coordinator

Job Description

The Financial Aid Coordinator supports students throughout the financial aid process by serving as an initial point of contact for internal and external constituents. This role provides guidance on financial aid applications and awarding information in accordance with federal state and institutional policies and regulations while supporting outreach efforts loan processing activities and administrative functions within the Financial Aid Office.

Responsibilities

• Serve as the initial point of contact for internal and external constituents

• Provide assistance with financial aid applications and awarding information including applicable policies and regulations

• Organize gather and disseminate appropriate materials and information for student financial aid outreach including entrance and exit counseling and outside scholarship announcements

• Perform tasks related to financial aid loan programs including the Federal Direct Loan Program and alternative loan programs

• Maintain knowledge of eligibility and processing requirements for financial aid loan programs

• Monitor transactions to ensure timely disbursement and return of loan funds

• Perform tasks related to mandated monthly federal loan reconciliation

• Maintain working knowledge of databases and systems required to perform daily functions including but not limited to COD NSLDS ELM and institutional systems of record

• Maintain and update files databases records and documents

• Perform routine analysis and calculations in the processing of data to ensure compliance with federal state and institutional regulations and policies

• Investigate and resolve student issues and discrepancies

• Provide general administrative assistance including office administrative support services maintaining student appointment schedules departmental email and voicemail and telephone support

• Attend internal and external training and professional development opportunities as requested

• Assist with departmental projects as needed

Qualifications

• 13 years of experience in customer or student services

• Excellent written and verbal communication skills

• Demonstrated organizational skills and the ability to work independently and as part of a team

• Knowledge of financial aid processes and procedures and the ability to adapt to change

• Proficiency with Microsoft Office applications

• Experience with a higher education ERP system preferred

Department

Compensation Range

Benefits Guidebook

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including but not necessarily limited to race color religion creed sex national origin nationality citizenship status age ancestry marital or domestic partnership or civil union status familial status affectional or sexual orientation gender identity or expression atypical cellular or blood trait genetic information pregnancy or pregnancy-related medical conditions disability or any protected military or veteran status.

Stevens is building a diverse faculty staff and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973 as well as other federal seeks candidates who will contribute to a welcoming and inclusive environment for all students faculty and staff.