Account Manager

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Account Manager
Chelmsford/ Stevenage or Colchester would be the ideal location - 1 day per week required in the Dartford office

Role Overview
To manage the service accounts work with customers in a proactive way to ensure we improve our value with them reducing cancellations and increase service sales work closely with MOD/BEX R sales rep to accelerate lead generation

Otis is recruiting an Account Manager covering the South East Territory

Key responsibilities

• Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints

• Defend portfolio reducing cancellations and renegotiations value

• Know OTIS Service Business to be able to working with the branch team provide the best possible solution to customers generating the highest value for the company. Must be able to work in cross functional teams

• Increase Service Sales being able to create needs on customers and maximise profitability of each account

• Increase Otis One Sales being able to generate incremental subscriptions

• Make proposals decisions and close deals independently according to company rules

• Know maintenance service strategies and procedures: contracts strengths CRM RTV competitors.

• Manage annual price increase process.

• Role model and demonstrate unwavering commitment to The Absolutes in all daily work decisions and in the environment created for your team

What you will need to be successful.

• You have a business or technical degree or have completed training as a technician or technical business administrator and 3 years of prior work experience

• You have initial experience in the sale of technical service agreements requiring consultation.

• You have a strong customer and service orientation including excellent interpersonal skills

• You are characterised by a high level of commitment and reliability.

• You are target focused with the ability to work at pace in a demanding complex corporate organisation

• Add any additional local requirements here

Whats In it For Me / Benefits

• A strong Salary package including Car or Allowance and incentive scheme

• We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.

• We support work-life integration allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role we offer flexible working hours with the possibility of remote work.

Apply today to join us and build whats next!.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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