DevOps Engineering Manager
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
As part of the Product Engineering organization the DevOps Engineering Manager will lead a team responsible for building operating and continuously improving cloud platform capabilities that support highly available scalable and secure services.
This role blends hands-on technical leadership with people and operational management. You will be accountable for platform reliability execution excellence and team growth while partnering closely with Product Engineering Platform and SRE leaders to deliver resilient cloud infrastructure at scale.
The ideal candidate is a strong technical leader with production experience a passion for operational excellence and proven ability to mentor engineers and drive outcomes in fast-paced environments.
The position involves shift-aligned coverage with U.S. Pacific Time hoursand ownership of an on-call rotation including escalation management.
Key Responsibilities:
- Own the reliability availability and performance of cloud platforms supporting production services.
- Provide technical direction and review for architecture automation and operational improvements.
- Drive continuous improvement in reliability metrics such as availability MTTD MTTR and incident reduction.
- Lead mentor and grow a team of DevOps engineers through coaching feedback and career development.
- Foster a culture of ownership accountability learning and operational excellence.
- Support hiring onboarding performance management and succession planning.
- Balance workload shift coverage and on-call rotations to maintain team health and sustainability.
- Own incident response processes including escalation coordination and communication.
- Work closely with Product Engineering Platform SRE and Delivery teams to enable fast reliable software releases.
- Establish and evolve operational processes runbooks and documentation standards.
Requirements:
- 812 years of experience in software engineering DevOps SRE or production operations.
- 35 years of experience leading or managing engineering teams (formal or technical leadership).
- Strong hands-on background supporting production systems and incident response.
- Experience operating and managing public cloud platforms (AWS GCP OpenStack); data center experience preferred.
- Deep understanding of:
- Infrastructure as Code (Terraform Ansible)
- Containers and orchestration (Kubernetes Helm Docker)
- CI/CD pipelines and Git-based workflows (e.g. GitLab)
- Networking databases and distributed systems
- Proven ability to balance hands-on technical depth with people and delivery management.
- Excellent communication stakeholder management and decision-making skills.
- BS in Computer Science or equivalent practical experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Manager
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!
