IT Service Continuity and Availability Associate Manager AU Citizen

We are seeking an experienced IT Service Continuity and Availability Lead to drive the transformation of our availability management practices ensuring our IT services are resilient reliable and this role you will lead the transition from reactive to planned and well-governed availability management design and maintain dashboards for service visibility and deliver executive-ready reports and insights. Youll play a crucial part in onboarding new services and team members setting clear expectations and establishing robust escalation processes.

Role Responsibilities:

• Lead the uplift of Availability Management across services helping move from reactive to planned and well-governed practices
• Design build and maintain availability dashboards that provide clear visibility of performance trends and risks
• Produce regular reporting on availability continuity and capacity including executive-ready summaries and insights
• Work closely with technical leads and service owners to understand system design constraints and resilience.
• Support IT Service Continuity planning including disaster recovery recovery objectives and testing activities
• Help ensure continuity planning aligns with broader business continuity requirements
• Partner with infrastructure cloud and application teams to understand current and future capacity demand that impacts continuity and resilience

What is Required:

• ITIL 4 Foundations certification or equivalent practical ITSCM experience; strong familiarity with ITSM tools (ServiceNow preferred).
• Translate complex technical information into clear practical language for non-technical stakeholders
• Strong analytical verbal and written communication skills with the ability to influence negotiate and build effective relationships at all levels.
• Experience in large-scale enterprise or government environments.

Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are clear to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations:Our positions are primarily focused on managed services meaning you will be responsible for maintaining and improving our clients IT systems (Applications and Infrastructure). Flexibility and adaptability are key as you may be required to work in shifts to provide continuous support. Additionally you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

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Progressive Employee Benefits Australia

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace

• Flexible Work Arrangements - centred around Accentures Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last years Diversity & Inclusion Index!

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