VIP Team Manager

THE POSITION
Our roster has an opening with your name on it

FanDuel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers.

As a VIP Team Manager you will be directly managing a portfolio of loyal customers looking to build strong relationships with our VIP customers and provide an excellent all-round addition you will have a small team of VIP Account Managers who you will be responsible for coaching to provide the same above experience to their own portfolios. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

In addition to the specific responsibilities outlined above employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Keep responsible gaming and Compliance at the heart of all we do
• Develop relationships and offer tailored rewards through regular correspondence
• Work alongside other FanDuel departments to increase customer experience
• Meet pre-determined productivity quality and Service Level Agreement targets
• Ensure that bonuses gifts and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Manage mentor and develop a team of VIP Account Managers to provide the above

THE STATS
What were looking for in our next teammate

• Minimum of 4 years of experience in high end customer service field preferred
• Experience managing a team preferred
• Excellent verbal and written communication skills
• High level hospitality experience preferred
• Knowledge of online gaming industry essential
• People management experience preferred
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non-traditional business hours
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Dont check all the boxes Thats okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.
  
  

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook FanDuel Sportsbook; its leading iGaming platform FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering FanDuel Racing; and its daily fantasy sports product.

In addition FanDuel Group operates FanDuel TV its broadly distributed linear cable television network and FanDuel TV its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states Canada and Puerto Rico.

The company is based in New York with US offices in Los Angeles Atlanta and Jersey City as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide including in Ireland Portugal Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment the worlds largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

This role can be based inEdmonton Calgary or Greater Alberta.

PLAYER BENEFITS
We treat our team right

This role may offer the following benefits: extended medical vision and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: FanDuel Total Rewards. *Benefits differ across country and job type.

FanDuel is an equal opportunities employer and we believe as one of our principles states We are One Team!. As such we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion creed sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression or any other characteristic protected by provincial local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued respected and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please email.

The Company intends to use artificial intelligence in the process of screening assessing and/or selecting applicants for this role.

The applicable salary range for this position is $97000 - $121000CAD which is dependent on a variety of factors including relevant experience location business needs and market demand. This role may offer the following benefits: extended medical vision and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.

#LI-Hybrid

Required Experience:

Manager