Sr. Program Manager, ReCommerce, ReCommerce
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Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWR&R includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.
In this role you will lead a team of program managers and process specialists responsible for under the roof quality metrics working with both business and operational partners to standardize processes workstations training and item evaluation content. You will champion and diagnose global Amazon processes identify improvement opportunities devise strategies and guide/implement the improvement effort including standardization worldwide. You will be a caretaker for global best practice sharing and documentation. You will be influential in forging cohesive business relationships between our product operations and business retail and FBA teams while designing scalable systematic solutions that improve our quality metrics and reduce customer concessions. You will be responsible for identifying and driving short-term improvements through your team while building strategies that support our Reverse Logistics building of the future.
Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
Key job responsibilities
Leading program management efforts to improve yield for specialty returns by building new capabilities in the Reverse Logistics network.
Determining the long-term strategy to perform specialized grading on returned and damaged goods worldwide.
Balancing Amazon (and Sellers) Recovery with customer trust.
Reporting progress against key goals and metrics with executive leaders in WBR MBR and QBRs
Deep diving and responding to executive escalations for customer trust issues for products resold to customers
Partnering with ReLo Operations ACES Product and business teams to launch new programmatic initiatives that improve recovery while reducing concessions
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 4 years of managing analyzing and communicating results to senior leadership experience or a MBA and 7 years of working cross functionally across several teams experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Phoenix - 115600.00 - 160000.00 USD annually
USA IN Indianapolis - 115600.00 - 160000.00 USD annually
USA KY Lexington - 104100.00 - 155400.00 USD annually
USA KY Shepherdsville - 104100.00 - 155400.00 USD annually
USA TX Dallas - 115600.00 - 160000.00 USD annually
USA WA Bellevue - 115600.00 - 160000.00 USD annually
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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