Client Services Associate Corporate
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.
The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Banks proprietary and multi-dealer electronic tradingand payments is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding training and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.
The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Banks proprietary and multi-dealer electronic tradingand payments is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding training and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.
As a member of the team main responsibilities will include:
- Providing excellent customer service to all incoming client queries
- Working with Front Office to enable clients to deal electronically
- Help maintain our onboarding queues to meet SLAs determined by the business
- Rapidly identify and remediate any client issues/queries raised by Front Office Middle Office Back Office and/or the client
Function Specific Skills:
- Ability to question risk in processing a request from Front Office questioning mindset required with clear communication to management should concern arise.
- Able to understand complex system processesand experience of working with vendor systems a plus..
- Knowledge ofProducts Covered (Foreign Exchange Commodities) is a plus.
- Ability to communicate clearly with internal stakeholders as well as clients.
- Ability to manage critical system issues and navigate through successful resolution.
- Good analytical skills due diligent and attention to detail
- Excellent interpersonal skills good attitude and strong communication / presentation skills
Required Experience:
IC
Key Skills
- Aeronautical
- Anti Money Laundering
- ASP.NET
- Dcom
- ABAP
- Manufacturing
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
