Operations Coordinator

Worcester, MA - USA

Yearly Salary: $ 49500 - 52600

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB TITLE

Operations Coordinator

LOCATION

Worcester

DEPARTMENT NAME

Heebner Career Development Center - HCDC

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

Manage the day-to-day operations for Heebner Career Development Center (CDC). Provide superior customer service for all constituents of the CDC including students employers alumni faculty parents and staff. Serve as main point of contact for incoming calls e-mails and visitors. Triage inquiries in a professional manner using problem solving abilities and available resources to respond or refer selected higher-level questions as appropriate. Exercise ownership for the front of the house ensuring the CDC maintains a welcoming professional environment for all constituents.

JOB DESCRIPTION

Responsibilities:

Manage the day-to-day operations including but not limited to: schedule and space management in person email and phone communication digital displays material preparation for events/fairs/visitors.
Manage recruitment training and supervision of the front desk student employee staff. Manage scheduling to ensure office coverage and daily workload of student staff to support office functions.
Oversee administration of the CDCs budget and financial transactions including processing payments tracking receipt of fees for CDC programs/services (career fair registration resume database access etc.) following up with customers to collect fees due generating budget reports managing student organization grant process producing expense reports and other budget related tasks.
Triage the communications of students employers faculty staff parents and others making referrals when needed.
Maintain our online recruitment management system and utilize the platform to answer a wide array of questions related to student and employer activity.
Develop implement and evaluate CDC policies and procedures to continually improve the offices interaction with all constituents.
Support data collection processes including usage of CDC services and student outcomes while ensuring information is up-to-date accurately maintained in the system and generate reports and status trackers as needed.
Perform other duties as necessary.

Requirements:

Bachelors or Associates degree preferred high school diploma or equivalent required.
3-4 years of office experience demonstrating a thorough knowledge and proven efficiency with office practices and procedures. Experience in the areas of reception and/or customer service required.
Working knowledge of all applications within Microsoft Office.
Knowledge and proven ability of telephone etiquette.
Ability to work well under pressure handling multiple telephone calls and or visitors on a daily basis.
Ability to prioritize and complete multiple tasks while performing reception duties in a fast-paced office with attention to detail and follow through.
Possess excellent interpersonal and customer service skills with the ability to communicate effectively with a diverse population both verbally and in writing.
Ability to be forward thinking to anticipate gaps and needs of the office to maintain high functioning operations and customer service.
Physical requirements are within the normal range of an office environment but may include occasional lifting carrying pushing or pulling up to 20 pounds.

Compensation:

$49500 - $52600 per year. Salary is based on related experience expertise and internal equity. Compensation at WPI

Hours of work: 8:00 am - 4:30 pm Monday-Friday.

FLSA STATUS

United States of America (Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity national origin veteran statusor disability. It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity collaboration inclusion problem solving innovation high performance and change is committed to maintaining a campus environment free of harassment and discrimination.

Required Experience:

JOB TITLEOperations CoordinatorLOCATIONWorcesterDEPARTMENT NAMEHeebner Career Development Center - HCDCDIVISION NAMEWorcester Polytechnic Institute - WPIJOB DESCRIPTION SUMMARYManage the day-to-day operations for Heebner Career Development Center (CDC). Provide superior customer service for all cons...

JOB TITLE

Operations Coordinator

LOCATION

Worcester

DEPARTMENT NAME

Heebner Career Development Center - HCDC

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Responsibilities:

Manage the day-to-day operations including but not limited to: schedule and space management in person email and phone communication digital displays material preparation for events/fairs/visitors.
Manage recruitment training and supervision of the front desk student employee staff. Manage scheduling to ensure office coverage and daily workload of student staff to support office functions.
Oversee administration of the CDCs budget and financial transactions including processing payments tracking receipt of fees for CDC programs/services (career fair registration resume database access etc.) following up with customers to collect fees due generating budget reports managing student organization grant process producing expense reports and other budget related tasks.
Triage the communications of students employers faculty staff parents and others making referrals when needed.
Maintain our online recruitment management system and utilize the platform to answer a wide array of questions related to student and employer activity.
Develop implement and evaluate CDC policies and procedures to continually improve the offices interaction with all constituents.
Support data collection processes including usage of CDC services and student outcomes while ensuring information is up-to-date accurately maintained in the system and generate reports and status trackers as needed.
Perform other duties as necessary.

Requirements:

Bachelors or Associates degree preferred high school diploma or equivalent required.
3-4 years of office experience demonstrating a thorough knowledge and proven efficiency with office practices and procedures. Experience in the areas of reception and/or customer service required.
Working knowledge of all applications within Microsoft Office.
Knowledge and proven ability of telephone etiquette.
Ability to work well under pressure handling multiple telephone calls and or visitors on a daily basis.
Ability to prioritize and complete multiple tasks while performing reception duties in a fast-paced office with attention to detail and follow through.
Possess excellent interpersonal and customer service skills with the ability to communicate effectively with a diverse population both verbally and in writing.
Ability to be forward thinking to anticipate gaps and needs of the office to maintain high functioning operations and customer service.
Physical requirements are within the normal range of an office environment but may include occasional lifting carrying pushing or pulling up to 20 pounds.

Compensation:

$49500 - $52600 per year. Salary is based on related experience expertise and internal equity. Compensation at WPI

Hours of work: 8:00 am - 4:30 pm Monday-Friday.

FLSA STATUS

United States of America (Exempt)

Required Experience:

Key Skills

Six Sigma
Lean
Management Experience
Process Improvement
Microsoft Outlook
Analysis Skills
Warehouse Management System
Operations Management
Kaizen
Leadership Experience
Supervising Experience
Retail Management

Apply Now

About Company

WPI

A WPI education has never been more relevant than it is today, because the demand for innovative thinkers who can solve problems on a global scale has never been greater.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click