Customer Service Intake Specialist

At Qualfon we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here you have the power to make each persons life better.

We are seeking a customer-focused representative to support a pediatric nutrition reimbursement program by assisting families and healthcare providers with insurance navigation and coverage questions. This role manages cases through a multi-step end-to-end workflow ensuring all consent documentation and compliance requirements are met. Working collaboratively across teams the representative helps move cases forward efficiently while delivering accurate timely and high-quality support.

Why You Will Love Working Here:

• Meaningful work that genuinely helps people.
• Consistent weekday schedule no weekends required!
• A supportive team that prioritizes empathy and excellence.
• Opportunities for growth within a stable respected organization.

Ready to Make a Difference
If youre passionate about helping othersapply todayand join a team where your voice matters!

Must be able to work onsite: 105 Live Oaks Gardens Casselberry FL 32707**

What Youll Do:

Serve as the first point of contact for families and caregivers
Capture accurate pediatric patient and caregiver information
Verify consent and documentation for nutrition and DME services
Triage requests and route cases to care teams
Coordinate intake materials (prescriptions CMNs clinical notes)
Coordinate and confirm dispense of product through DME

What Youll Bring:

• High school diploma or GED required college coursework a plus.
• Must be at least 18 years of age.
• 1 year of customer service experience
• Typing speed of 25 WPM with 90% accuracy required.
• Proficiency in MS Office: Word Outlook & Excel
• Effective written and verbal communication skills.
• Ability to obtain organize and present information
• Ability to handle multiple tasks as assigned.
• Experience in Healthcare intake DME or pediatric support roles
• Strong attention to detail and family-centered communication skills
• Comfort working with referrals orders and documentation

If you would like to fill out a Voluntary Self-Identification of Disability Form:

Please visit us at OPPORTUNITY STATEMENT QUALFONis an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability genetic information (including testing and characteristics) marital status ancestry status as a covered veteran uniformed servicemember status and any other characteristic protected under applicable federal state or local law.

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact to discuss reasonable accommodations