Senior Software Engineer – Backend

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Senior Software Engineer Backend

Role Purpose

As aSenior Software Engineeron the Cortex Management Team you will design develop and maintain backend software solutions supporting Five9s AI initiatives. This role focuses on building scalable reliable and highperformance backend systems that power endtoend platform capabilities.

You will be responsible for backend architecture service design implementation testing and documentation. Working closely with product owners and key stakeholders you will translate requirements into robust backend services and APIs. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production.

In addition this position plays a key role in mentoring other engineers and driving backend engineering best practices across Five9.

How You Contribute

Leverage strong expertise in programming languages frameworks and development methodologies to solve complex backend and distributedsystems challenges.
Write highquality efficient and maintainable backend code by following best practices and contributing to core services APIs and platform capabilities.
Troubleshoot and resolve complex production and architectural issues by identifying root causes and implementing scalable solutions.
Ensure development stays on track deliverables meet milestones and solutions align with business and platform objectives.
Collaborate closely with crossfunctional teams including product managers frontend engineers and quality assurance to ensure alignment on requirements functionality and delivery.
Follow and contribute to engineering processes service documentation technical specifications and API contracts.

Required Skills and Qualifications

5 yearsof industry experience inJava backend development.
Strong proficiency with serverside technologies including:

REST API design and implementation
Microservice architectures
Databases (SQL NoSQL Redis)
Backend frameworks such asJava Spring Boot

Handson experience designing and implementingscalable highperformance microservicesthat expose REST APIs.
Experience solving complex problems that span multiple services products or distributed systems.
Solid understanding ofsecurity best practicesand the ability to implement measures to protect applications and data.
Ability to work both independently and as part of a collaborative engineering team.
Strong commitment to deliveringhighquality performant and scalable backend solutionson time and within scope.
Proven ability to mentor other developers through direct guidance and code reviews.
Bachelors degree (or equivalent) in a relevant discipline.

Desirable Qualifications

Experience withContact Center technologies including IVR Virtual Agents VoIP and telecommunications service providers.
Experience withGoogle Cloud Platform (GCP)Kubernetes andCI/CD pipelines.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Senior IC

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...