BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE –Montreal, Toronto, Calgary, Vancouver, Moncton, Halifax
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
We are banking at another level.
Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few
In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning training and development and much more...
Explore the BDC Way in our Culture Book
POSITION OVERVIEW
As a Client Support Coordinator you will be responsible for delivering high-quality client service to Virtual Banking clients across Canada by performing various administrative tasks and supporting the team. If you are seeking an organization that values your talent this is your chance to become part of our committed and diverse team.
CHALLENGES TO BE MET
Provide excellent client service for the Virtual Business Centre clients by handling basic inquiries and escalating more complex issues to the appropriate team members as necessary.
Respond to clients promptly and professionally ensuring all communications adhere to established policies procedures and practices.
Collaborate effectively within a virtual team by performing all administrative tasks for the Virtual Business Center through a queue system including correspondence preparation tailored to specific processes.
Demonstrate strong organizational skills and keen attention to detail to maintain accurate information handle documents and ensure effective follow-ups.
Perform effectively in a fast-paced environment consistently meeting deadlines to uphold service standards.
Keep abreast of changes to policies standardized procedures and processes.
WHAT WE ARE LOOKING FOR
College diploma in office administration or a bachelors degree in business administration.
At least 3 years experience in an administrative role.
Strong organizational skills with the ability to prioritize tasks and handle diverse situations efficiently.
A strong commitment to client service demonstrated through proactive listening and effective problem-solving.
Ability to work independently within a virtual team environment meeting tight deadlines with consistency.
Ability to work in a role that is consistently evolving in order to maintain productivity and increase skill set.
Displays teamwork creativity flexibility collaborative spirit and desire to work as part of a virtual team.
Being able to work in a hybrid environment (in office and virtually).
Proficient in MS Office including Word Excel and Outlook.
Excellent communication skills in both French and English written and spoken.
Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .
While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.
Required Experience:
IC
Key Skills
- Motivational Interviewing
- Marketing
- Microsoft Office
- Microsoft Access
- Ellucian
- Microsoft Outlook
- Microsoft Word
- Visio
- Detailing
- Microsoft Powerpoint
- Microsoft Excel
- Administrative Experience
About Company
We are BDC, the Business Development Bank of Canada and the financial institution devoted to Canadian entrepreneurs. We help create and develop strong Canadian businesses through financing, advisory services and capital, with a focus on small and medium-sized enterprises.
