IT Technician II (MSP Experience)

Millersville, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Summary:

We are seeking an experienced IT Technician II with a strong background working in a Managed Service Provider (MSP) environment and deep expertise in Office 365. This role is responsible for providing Tier II technical support managing client environments resolving escalated issues and supporting a wide range of infrastructure and cloud technologies across multiple customers.

The ideal candidate thrives in a fast-paced client-facing environment is highly organized and enjoys troubleshooting complex technical issues while delivering excellent customer service.

This position is a mix of in office work and local travel to client sites 2-3 days per week.

#LAT

Responsibilities:

Technical Support & Troubleshooting
Provide Tier II remote and occasional onsite support for end users across multiple client environments.
Troubleshoot and resolve escalated hardware software network and cloud issues.
Diagnose and remediate complex desktop laptop mobile device and peripheral problems.
Perform root cause analysis and implement preventative solutions.
Microsoft 365 / Office 365 Administration
Administer Microsoft 365 tenants including Exchange Online SharePoint OneDrive Teams and Azure AD.
Manage user accounts licensing permissions and security policies.
Configure and support email migrations mailbox troubleshooting and spam/security solutions.
Implement and support MFA Conditional Access Intune and endpoint management.
Maintain and troubleshoot Microsoft Teams and collaboration tools.
Client Environment Management
Support Windows Server environments and Active Directory.
Manage user provisioning group policies and access control.
Support backup solutions patch management and endpoint security.
Assist with infrastructure upgrades migrations and onboarding of new clients.
Networking & Infrastructure
Troubleshoot basic to intermediate networking issues (DNS DHCP VPNs firewalls).
Support remote access technologies and connectivity troubleshooting.
Monitor system health and performance using RMM tools.
Documentation & Customer Service
Document tickets procedures and resolutions in PSA/RMM tools.
Create and maintain technical documentation and knowledge base articles.
Communicate clearly with clients and provide outstanding customer service.
Collaborate with Tier I and Tier III teams to ensure timely issue resolution.

$60000 - $75000 a year

Required Experience:

Position Summary:We are seeking an experienced IT Technician II with a strong background working in a Managed Service Provider (MSP) environment and deep expertise in Office 365. This role is responsible for providing Tier II technical support managing client environments resolving escalated issues ...

Position Summary:

The ideal candidate thrives in a fast-paced client-facing environment is highly organized and enjoys troubleshooting complex technical issues while delivering excellent customer service.

This position is a mix of in office work and local travel to client sites 2-3 days per week.

#LAT

Responsibilities:

Technical Support & Troubleshooting
Provide Tier II remote and occasional onsite support for end users across multiple client environments.
Troubleshoot and resolve escalated hardware software network and cloud issues.
Diagnose and remediate complex desktop laptop mobile device and peripheral problems.
Perform root cause analysis and implement preventative solutions.
Microsoft 365 / Office 365 Administration
Administer Microsoft 365 tenants including Exchange Online SharePoint OneDrive Teams and Azure AD.
Manage user accounts licensing permissions and security policies.
Configure and support email migrations mailbox troubleshooting and spam/security solutions.
Implement and support MFA Conditional Access Intune and endpoint management.
Maintain and troubleshoot Microsoft Teams and collaboration tools.
Client Environment Management
Support Windows Server environments and Active Directory.
Manage user provisioning group policies and access control.
Support backup solutions patch management and endpoint security.
Assist with infrastructure upgrades migrations and onboarding of new clients.
Networking & Infrastructure
Troubleshoot basic to intermediate networking issues (DNS DHCP VPNs firewalls).
Support remote access technologies and connectivity troubleshooting.
Monitor system health and performance using RMM tools.
Documentation & Customer Service
Document tickets procedures and resolutions in PSA/RMM tools.
Create and maintain technical documentation and knowledge base articles.
Communicate clearly with clients and provide outstanding customer service.
Collaborate with Tier I and Tier III teams to ensure timely issue resolution.