Senior Customer Service Representative

Owings Mills, MD - USA

Yearly Salary: $ 50000 - 55000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced and motivated Senior Customer Service Representative with 5 years of customer support experience to deliver exceptional service mentor junior team members and help improve service processes. The ideal candidate will demonstrate strong problem-solving skills leadership ability and a commitment to customer satisfaction.

This role is fully onsite in Owings Mills MD

Salary: $/year

Responsibilities

Serve as a primary point of contact for complex customer inquiries escalations and complaints.
Provide timely accurate and professional responses through phone email chat and ticketing systems.
Resolve advanced issues by investigating root causes and coordinating with internal departments.
Monitor service quality and ensure adherence to company standards and policies.
Document customer interactions and maintain accurate records in CRM systems.
Support management with reporting quality assurance and performance tracking.
Represent the company professionally and promote a positive customer experience.

$50000 - $55000 a year

Required Experience:

Senior IC