Program Coordinator HCB Healthcare Division UTK

The Program Coordinator provides hands-on program support for Executive MBA and non-degree offerings with a focus on day-to-day program operations and delivery. The role works closely with colleagues in the Healthcare Division and across Graduate & Executive Education to complete assigned tasks follow established processes and support consistent program execution. Responsibilities include coordinating logistics for residency periods and off-campus activities maintaining Canvas and other online learning platforms and assisting with the delivery of program services. The position also supports routine communication and relationship coordination with students non-degree participants and partner institutions. This role contributes to the smooth operation of programs by ensuring details are executed accurately timelines are met and services are delivered at a high standard in accordance with established procedures.

• Day to Day Program Operations & Delivery
  • The position will have responsibility for delivering the day-to-day operations of the Executive MBA degree and non-degree programs as well as assisting with event services alumni relations and program marketing as needed.
  • Program operations and delivery include planning and coordinating efforts for multiple on-campus residency periods and non-degree courses as well as off-campus residency periods and non-degree courses. This includes delivery of services such as catering transportation hotel and logistical services.
  • Collaborate with Vendors Faculty and other GEE Team members to support program delivery.
  • Maintenance of inventory materials furniture & supplies necessary for the success of the GEE program.
  • Other duties as requested to support business and program needs
• Organizational Scheduling Process Improvement and Classroom Support
  • This position will provide general support as needed for staff and faculty in the delivery of Healthcare Division educational and non-degree services by providing scheduling and coordination of activities and program timelines to ensure smooth delivery.
  • This role will manage and maintain Canvas course sites as the primary classroom for students and non-degree participants including creating course shells uploading and organizing course materials setting and verifying due dates testing links and course functionality and ensuring courses stay ready and accurate for student use. Will serve as a day-to-day resource for faculty and students/participants by troubleshooting issues answering questions and coordinating updates to course content and schedules as needed.
• Relationship Development Marketing and Recruiting
  • Serve as a key point of contact and ongoing resource for students and non-degree participants supporting relationship development through regular communication responsiveness to needs and collaboration with faculty staff partner institutions and vendors.
  • Support recruitment admission and on-boarding process by ensuring all needed materials are accurate and up to date. Support marketing efforts to prospective students and non-degree participants.

Required Qualifications

• Education:Bachelors degree required
• Experience:Minimum 3 years of progressively responsible business work experience
• Knowledge Skills Abilities:

  • Word processing spreadsheet development presentation formatting and database management

  • Familiarity with learning management systems (e.g. Canvas) and related educational software

  • Project coordination and task management

  • Problem solving

  • Strong organizational skills

  • Effective oral and written communication

  • Interpersonal communication

  • Active listening

  • Ability to support multiple programs and stakeholders

  • Strong attention to detail

  • Self-directed

  • Commitment to customer service and student support

  • Adaptability dependability

  • Ability to communicate effectively with a wide range of individuals including executives faculty students and corporate partners

  • Fast learner

Preferred Qualifications

• Experience:

  • 5 years of business/professional experience preferred

  • Program/Management support experience preferred

  • Experience in a higher education or healthcare setting preferred

• Knowledge Skills Abilities:

  • CANVAS academic on-line resource

  • CRM

  • Microsoft Office including Excel PowerPoint Word Online platforms such as Zoom and Teams Shared Drives

Work Location

• Location: Knoxville TN
• Onsite

Compensation and Benefits

• UT market range: 9
• Find more information on the UT Market Range structurehere
• Find more information on UT Benefitshere

Application Instructions

To express interest please submit an application with the noted below attachments.

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division

Haslam offers highly ranked masters programs in multiple fields. The U.S. News and World Report 2024 Best Graduate Business Schools specialty rankings placed Haslams Supply Chain Management graduate coursework at No. 3 among public institutions and No. 4 nationally and the Business Analytics graduate coursework made its first appearance in the ranking debuting at No. 15 among publics and No. 38 overall.

Our masters programming offers students highly ranked curriculum taught by industry experts coupled with networking opportunities and practical experience. A masters degree from Haslam is the next step in advancing your career and becoming an industry leader.

In addition to its highly ranked degree programs Haslam also offers enriching non-degree Executive Education programs intended to educate empower and advance established business professionals.

Haslam offers Executive Education courses in supply chain management aerospace and defense healthcare and leadership and strategy. Taught by highly regarded instructors who are experts in their respective fields the Executive Education courses instruct professionals in specific corners of the business world like healthcare leadership and in specific professional goals such as becoming a high-ranking executive.