Platform Coordinator Home Health Care

Oldsmar, FL - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.

Pinnacle Home Care Floridas largest independent Medicare-certified home health provider has beendelivering high-quality patient-centered care for over two decades and were looking for a Platform Coordinatorto join our award-winning team.

Key Responsibilities

The Platform Coordinator will need to have organizational skills with the ability to effectively prioritize and complete tasks to support Care Coordinators with platform referrals.
Coordinates to process patient referrals from Navi Allscripts Epic NCH and Power chart as well as other referral platforms.
Must be detail-oriented possess the ability to multitask and be open to cross-functional training in all departments.
Displays a high level of patient focus that works directly with Care Coordinators Case Managers Physicians/PCP(s) insurance representatives outside vendors and other medical personnel.
Pulls referrals off platforms to accept/decline Reviews documents confirms and processes the referral through Intake using Pinnacles EMR.
Responds to Care Coordinator inquiries regarding referral status promptly.
Responds to all inquiries with a resolution to concerns and or discrepancies.
Coordinates and communicates with the appropriate team regarding any changes or updates to the patients payer source on time.
Meet productivity goals as assigned by the direct supervisor.
Complies with HIPAA regulations on all accounts.
All other responsibilities assigned by leadership.

Qualifications

Must have High School Diploma (or GED) Associates or Bachelors Degree in a related field preferred.
Ability to manage conflict stress and multiple simultaneous work demands in an effective professional positive manner. Analyzing and reconciling complex issues and problems timely.
Constructively working when faced with high workloads and deadlines.
Follows directions and respectfully requests clarification when needed.
Identifies needs and opportunities and presents them to the supervisor with recommended solutions.
Ability to work independently with minimal supervision while collaborating with other team members build and maintain relationships and be results-driven.
Prepare and analyze appropriate reports and other business correspondence.
Always maintain a positive demeanor while contributing to a climate of collaboration and cooperation.
Possesses excellent written verbal and listening communication skills.
Foster two-way communication.
Address customer concerns in a courteous and timely manner.
Strong organizational and time management skills.
Working knowledge of EMR database: Allscripts Navi Epic NCH PowerChart.
Proficient with Microsoft Word Excel and Outlook software.
Possesses good customer relations skills and a commitment to providing quality service.
Must possess excellent prioritization and time management skills.
Must be able to communicate effectively and clearly.

Why Choose Pinnacle

Growth & Stability: Over two decades as Floridas largest independent home health agency.
Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
Recognized Excellence: Ranked as a USA Today Top Workplace.
Supportive & Fun Culture: Join a collaborative forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race religion age gender national origin disability veteran status or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10000 patients across Florida every now!

Required Experience:

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.Pinnacle Home Care Floridas largest independent Medicare-certified home health provider has beendelivering hig...