Operations Specialist, Communication Technology & Engagement

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

About the team and the role

At Wolt courier communication plays a critical role in enabling high-quality delivery operations and a positive courier experience. The Engagement Communications & Community team focuses on improving how we inform engage and support our courier community ensuring communication is clear timely relevant and scalable as our Germany operations continue to grow.

We are looking for a versatile Operations Specialist who is as comfortable working with communication technology and automation as they are with crafting messages supporting engagement initiatives and shaping how we communicate with couriers. This role blends technical execution with creative communication work and is ideal for someone who enjoys operating across both disciplines.

This is a Germany-focused role working closely with local stakeholders while aligning with global peers in similar roles to share best practices standards and learnings across markets.

What youll be doing

• Build maintain and optimize automated communication flows using tools such as Iterable (CRM) Converse and Monday automations to support courier onboarding lifecycle engagement and operational updates.
• Own smaller-scale end-to-end projects within a broader communication and engagement strategy from setup and execution to iteration and documentation.
• Create and adapt clear engaging courier-facing content across channels ensuring messages are accurate well-timed and audience-appropriate.
• Collaborate closely with Courier Operations Product Operations & Strategy and the Communication & Engagement team to translate operational needs into impactful communication.
• Use data and qualitative feedback to evaluate communication performance identify improvement opportunities and continuously raise the quality of courier engagement.
• Contribute to documentation playbooks and shared standards to help scale communication practices across teams.

Our humble expectations

• Hands-on experience working with CRM or marketing automation tools candidates without any CRM experience will not be considered.
• Ability to independently execute and improve communication workflows while being comfortable learning new tools and processes on the job.
• Experience creating or adapting courier- customer- or partner-facing content with a strong focus on clarity and relevance.
• Strong collaboration skills and the ability to work effectively with cross-functional partners in an operational environment.
• A structured solution-oriented mindset with the ability to connect qualitative insights with data.
• Professional working proficiency in English; German is strongly preferred as it significantly increases impact in the local market.
• Arabic language skills are a desirable bonus and beneficial for engaging specific courier segments.

What we offer

• A role with real visible impact on how couriers experience Wolt in Germany.
• The opportunity to work at the intersection of technology communication and engagement developing a rare and valuable skill set.
• A highly collaborative diverse operations community with a strong one team one fight mentality and go-getter spirit.
• Close partnership with teams across Operations Product and Communications offering continuous learning and exposure.
• Competitive compensation and Germany-specific benefits including flexibility wellbeing support and opportunities for professional growth.

Next steps

We review applications on a rolling basis and encourage you to apply as soon as possible. The recruitment process typically includes a few structured conversations focused on experience problem-solving and collaboration.

If you have questions about the role feel free to reach out to our Talent Acquisition Partner Maria Rissanen ().

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.