Employee Experience Liaison & Trainer
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The customer is the focus of everything we do; by enabling our colleagues we help our customers.
Employee Experience Technology Team is seeking a strong executor and communicator who is obsessed with delivering value to our colleaguesisforward-thinking and excited work with our colleagues to improve experiences.
Position Responsibilities:
Learn and understand our colleagues IT environment and tools
Share information about our corporate tools and technology
Identify gaps and needs for our colleagues to improve productivity
Collaborate with business areas to identify training needs and support the development and implementation of an IT training plan
Conduct internal training on key tools to support employee collaboration and productivity
Support the onboarding process and new hire orientation
Support IT Change management (including risk and compliance related changes)
Review communications and facilitate sessions that will improve the employee experience
Understand IT processes that enhance or detract from the employee experience. Collaborate with leaders and employees to continually evolve the experience to retain key talent
Support implementations to improve the employee experience by ensuring changes are relevant and implementation plan account for local ways of working
Partner with the local HR and IT teams locally to understand what tools and technologies and the value these tools offer understand use cases to support the business and possible rationalization
Required Qualifications:
Proficiency in using the ITSM frameworks such as the ITIL framework for efficient IT service management
Experience with the SDLC approach
Familiarity with the Service Now platform
Strong automation-first mindset
Proficiency in collecting support information and handling incident resolution and change requests
Proficiency in providing advanced technical support on software hardware business processes and services through multiple channels
Proficiency at scripting maintaining script catalogues and improving script efficiency
Strong ability to configure components and resolve issues
Familiarity with remote support tools
Experience in collaborating with architecture operations teams business departments and external vendors to ensure effective technology lifecycle management and problem resolution
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
