Content Strategist Customer Experience
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the team redefining how the world experiences design.
Hey mabuhay!
Thanks for stopping by. We know job hunting can take time so well get straight to it.
Where and how you can work
Our Manila campus is home to our growing Customer Service team connecting with users around the world. At Canva we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals whether youre working onsite remotely or a mix of both.
What youd be doing in this role
As Canva scales change continues to be part of our DNA and thats all part of the fun! This role is part of the User Voice Supergroup which exists to ensure every user is empowered and every voice is heard.
As a Content Writer youll own content quality and customer experience for a defined domain or set of user journeys across both AI and human help and support. Youre accountable for what content exists why it exists and how it works togethernot just for writing individual content pieces.
Youll lead complex content changes end-to-end partner closely with Product and Customer Support stakeholders and guide junior writers (including BPO partners) to execute large-scale updates consistently and at a high standard. This means youre not just executing tasks. Youre deciding what should be built owning complex change and enabling others to execute at scale.
At the moment this role is focused on:
- Defining and executing the content strategy for your assigned support domain clarifying what content exists where it lives and how it all fits together
- Leading end-to-end content changes across Help Center articles macros AI responses and internal knowledge bases
- Writing content that is both AI- and human-friendly clear structured and aligned with user needs
- Collaborating cross-functionally with Product Support Legal and Service Design to deliver scalable support experiences
- Mentoring junior writers and BPO partners to ensure high-quality content delivery
- Using performance data and user insights to identify content gaps and drive improvements
Youre probably a match if you have:
- You have extensive experience as a content writer. Huge plus if from a tech or SaaS support environment
- Youre energized by solving complex problems and owning projects from strategy to execution
- Youre an exceptional writer who can simplify the complex while maintaining nuance
- You have experience leading multi-surface content projects and influencing stakeholders
- You understand how to design content that performs for both AI systems and human workflows
- Youre confident using data to make decisions and iterate content effectively
About the Team
The Content Operations team sits within the User Voice Supergroup focused on helping users self-serve quickly and empowering our support specialists with scalable high-quality content. Whether through help articles AI chatbots macros or knowledge bases we create content that solves real user problems fast.
Whats in it for you
We work hard to achieve our crazy big goals but youll find plenty of magic moments along the way.
Heres a taste of whats on offer:
- Equity packages we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance for wellbeing connection and home office setup
- Flexible leave options for rest growth and impact
- Global exposure and opportunities to grow within one of the worlds most loved design platforms
Check out for more info.
We make hiring decisions based on your experience skills and passion and how you can enhance Canva and our culture. Even if you dont meet every listed requirement wed still love to hear from you!
Please note: Interviews are conducted virtually.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Compliance Management
- Information Management
- Proofreading
- Social Intelligence
- Content Quality
- Factual Information
- Video Packages
- Conduct Interviews
- Records Management
- Creative Content
- Editorials
- News Stories
- Newsgathering
- Content Reviews
About Company
We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a hu ... View more
