Manager, Software Technical Account Managers
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 125625 - 201000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As Manager of Technical Account Managers you lead a team of customer-facing Technical Account Managers operating across embedded regional and traveling engagement models supporting Axons most strategic public safety customers. Your team serves as the operational extension of Axon within agency environmentsdriving successful deployment stabilization and adoption of Axons hardware software digital evidence and integrated workflows.
You are accountable for scaling predictable execution across a diverse portfolio of agencies solution types and delivery models. Through strong people leadership disciplined operational governance and executive-level engagement you ensure agencies achieve operational readiness sustained platform adoption and measurable outcomeswhile strengthening Axons long-term strategic partnerships and growth opportunities.
This role is designed for a leader who can balance people management program oversight and executive stewardship in high-visibility mission-critical environments.
What Youll Do
Location: Remote within the US. Travel up to 40%
Reports to: Senior Director Customer Deployment & Technical Account Management
Direct Reports: Up to 15
- Team & People Leadership
- Lead coach and develop a team of Technical Account Managers supporting customers through embedded regional and traveling delivery models.
- Set clear expectations for execution quality onsite presence (where applicable) customer engagement and accountability across varied engagement structures.
- Develop talent capable of supporting Axons software-centric and hardware-centric products
- Drive skills development performance management and succession planning aligned to Axons evolving ecosystem and customer needs.
- Foster a culture of ownership proactive problem-solving and continuous improvement across geographically distributed teams.
- Operational Program & Hardware Oversight
- Own portfolio-level delivery across assigned agencies ensuring consistent execution of hardware deployments software implementations and integrated workflows.
- Provide oversight for end-to-end delivery including deployment planning risk management cross-functional coordination and lifecycle support.
- Ensure TAMs effectively manage dependencies across hardware provisioning installation readiness network requirements software configuration and agency workflows.
- Establish and enforce standards playbooks and best practices for both hardware and software execution across all TAM engagement models.
- Executive & Customer Engagement
- Serve as the leadership escalation point for agency command staff IT leadership and internal Axon stakeholders.
- Coach TAMs on executive communication value articulation and change leadershipparticularly in complex or high-stakes hardware and platform deployments.
- Partner closely with Sales Professional Services Support and Product teams to align delivery with customer commitments and future-state strategy.
- Act as a senior customer advocate within Axon ensuring agency risks needs and expansion opportunities are clearly surfaced and addressed.
- Metrics Performance & Continuous Improvement
- Own performance management across your portfolio including:
- Hardware and software deployment timelines
- Issue resolution SLAs and escalation trends
- Platform adoption and utilization metrics
- CSAT NPS and overall program health indicators
- Identify systemic delivery risks or friction points across hardware software or support models and drive corrective action.
- Use data and operational insights to continuously refine delivery models and improve customer outcomes at scale.
- Escalation & Coverage
- Provide leadership-level escalation support during critical incidents complex hardware deployments or agency-impacting events.
- Ensure appropriate coverage and continuity across embedded regional and traveling TAM models.
- Maintain situational awareness across the portfolio without functioning as a primary individual contributor.
What You Bring
- Bachelors degree in Business Technology Engineering or a related field or equivalent professional experience
- 8 years of experience in customer-facing technical delivery program management hardware/software deployments or complex technology environments.
- 5 years of experience leading senior individual contributors in high-accountability customer-facing roles.
- Demonstrated ability to scale execution through teams operating across multiple delivery models.
- Strong executive presence with experience engaging command-level or senior customer stakeholders in mission-critical contexts.
- Proven experience leading hardware and software deployments including coordination across infrastructure networking and field operations.
- Broad technical fluency across SaaS platforms cloud services networking hardware systems and integrated workflows.
- Data-driven leadership approach with experience managing performance through KPIs dashboards and structured operational reviews.
- Ability to operate effectively in ambiguous fast-moving environments while maintaining clarity discipline and accountability.
- Experience building custom Microsoft Power BI dashboards visualizations and interfaces with Microsoft SSRS to deliver meaningful and actionable insights is preferred
- Experience building views writing & optimizing queries and creating reports in SQL Server is preferred
- Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD) Records Management Systems (RMS) is preferred
- Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range
$125625 - $201000 USD
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
