Rehousing Manager x2 FTC January

Job Title:Rehousing Manager

Contract Type: x2 Fixed Term Contracts (til feb 2027 and one 18m contract)

Salary:35951- 39530 pa depending on experience plus 1300 ECU* Allowance (if policy requirements are met)

Reporting Office:West Ham Lane Stratford E15 - NB: the role will be covering the West Region North London and West London.

Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing date:12^thFebruary 2026 23:00

Interviews will be held on a date to be confirmed via Microsoft Teams.

Please click here for the role profile -Rehousing

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*PreviousApplicants May Not Apply* - (if prior applications were regretted within 12 weeks)

Join our Lettings and Rehousing Team at L&Q as a rehousing manager you will be:

• Ensuring that all customers have the best customer experience when and if they are displaced from their homes.
• Sourcing solutions quickly whilst showing compassion and empathy for each case
• Working in partnership with internal and external teams is essential to the success of this role and an ability to ensure that the customer is kept informed throughout the process is key.
• Complex caseload ranging from temporary and permanent rehousing as well as providing housing options advice to our existing residents.
• Ensuring the journey for all customers is smooth and efficient

If this sounds like you we would love for you to apply!

Your impact in the role:

• Ensuring that all customers have the best customer experience when and if they are displaced from their homes.
• Sourcing solutions quickly whilst showing compassion and empathy for each case
• Working in partnership with internal and external teams is essential to the success of this role and an ability to ensure that the customer is kept informed throughout the process is key.
• Complex caseload ranging from temporary and permanent rehousing as well as providing housing options advice to our existing residents.
• Ensuring the journey for all customers is smooth and efficient
• To lead with all areas of decants including requests for temporary or permanent whilst working in collaboration with other internal departments to ensure a low cost and time effective service
• To govern the approval or rejection of decant requests submitted for both housing and maintenance. Whilst providing a responsive service to all customers involved by ensuring regular contact and progress updates throughout
• Shape and influence strategies plans & policies both internally and externally to support the work of resident mobility whilst maintain and managing contractual relationships with other providers/partners
• Solve problems independently in a creative and dynamic way thinking strategically and communicating effectively
• Regularly considering innovative ways to produce solutions for our customers whilst taking ownership over all areas of work
• Using strong negotiation and influencing skills to work collaboratively with other Trust teams to support the delivery of the decant service
• Maintain and manage contractual relationships with other providers/partners
• Regularly manage and review budgets to ensure the service is efficient and cost effective. Managing the allocation of payments regarding rehousing to customers

What youll bring:

• It is essential that you are a car driver and owner for this role
• Able to show that you have excellent communication and time management skills and an ability to manage a complex workload whilst adhering to important deadlines.
• Confident in all areas of your work and have excellent negotiation influencing and organisational skills to achieve the best result for our residents.
• Engaging with a diverse customer base
• A strong track record of providing excellent customer service is essential to this role whilst having the ability to think fast on your feet and take responsibility and ownership of all areas of your work to achieve results.
• Self-motivated and confident in taking ownership of delivering targets. The ability to produce results and deal with a demanding workload means that the successful candidate needs to be able to work well under pressure and prioritise their work effectively.

If you require any reasonableadjustments at any stage during this process including application stageplease email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ