ServiceNow Technical Lead-Remote

ServiceNow-Technical Lead-Remote

Why you want to work at Flexion:

Were looking for a ServiceNow Technical Lead with an unwavering passion for designing meaningful easy-to-use applications. Most of the work we do is on large-scale enterprise-wide systems (both commercial and government)this project in particular will help ensure the uninterrupted secure and compliant operation of critical federal acquisition and assistance systems.

At Flexion (an agile software company thats been delivering excellence for over 25 years) our company culture is built on autonomy trust and transparency. We empower teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaborationthis means lending a hand and flexing your multi-skilled muscles (adjacent skills for role etc.) as needed. Every member of a cross-functional team is a leader who takes responsibility for the entire teams success mirroring the companys overall low-bureaucracy structure.

We believe that growth comes from working togetherand that includes supporting each other through thoughtful constructive feedback. Flexion team members are expected to help each other grow challenge ideas respectfully and integrate feedback as a normal part of the workday.

What the job looks like:

Youll be responsible for leadership and architectural oversight for the ServiceNow enterprise platform.

• Provide technical leadership and architectural oversight for the ServiceNow enterprise platform ensuring stability scalability security and alignment with federal requirements and organizational objectives.

• Design develop and maintain ServiceNow applications workflows integrations and configurations across multiple instances following platform best practices and governance standards.

• Lead the implementation and sustainment of AI-powered automation solutions

• Architect and oversee knowledge management solutions enabling effective self-service automated content recommendations and continuous knowledge optimization.

• Develop deploy and monitor AI and Machine Learning workflows ensuring model performance accuracy explainability and compliance with operational and security standards.

• Manage complex integrations between ServiceNow and external systems (e.g. identity providers enterprise platforms and line-of-business applications) using REST APIs MID Servers and integration hubs.

• Serve as the technical authority for ServiceNow upgrades patches and platform enhancements ensuring minimal downtime and regression risk.

• Establish and enforce development standards code quality and configuration management practices; conduct design reviews and provide mentorship to ServiceNow developers.

Why we want to hire you:

You can deliver in small pieces as you go while still thinking about how they fit into the whole. You welcome change as a positive (instead of viewing it as rework) and never consider anything you deliver final. Although you understand that what you deliver may not be complete you never knowingly deliver something that is wrong or of poor quality. You actively contribute to a learning team culture offering and receiving feedback with curiosity and respect.

You have:

• A bachelors degree or commensurate experience

• Have 5 years ServiceNow development and architecture experience in enterprise environments

• ServiceNow Certified System Administrator and Certified Application Developer Certifications

• Advanced certifications preferred (Certified Implementation Specialist Certified Technical Architect or equivalent)

• Experience with ServiceNow Enterprise and multi-instance management

• Ability to develop AI-powered automation solutions for incident resolution knowledge management and user assistance

• Experience with Artificial Intelligence/Machine Learning workflows model deployment and performance monitoring

At Flexion we live by these principles:

• Speak openly and honestly with your colleagues and clients about problems and proposed solutions

• Welcome and handle changing requirements and priorities with little or no warning

• Collaborate online in small groups about 50% of the time

• Encourage simple and minimal solutions that keep options open

• Expect and vocally advocate for quality first

• Offer and welcome constructive feedback as a tool for continuous team and individual growth

• Learn new practices and techniques as the situation demands

• Ensure the teams develop demonstrable software every week or two

• Do what needs to be done to deliver the product or project without ego or attitude

• Dig deep to find the root causes of problems so we can create the right solutions

• Relentlessly improve yourself your team and your processes

• Embrace AI assistants (e.g. ChatGPT Notebook) as force multipliers to accelerate innovation iterate faster and maintain high-quality output.

The most efficient way to reach our recruiting team is to submit your resume through the URL provided.

The salary range for this role is $145000 to $175000. At Flexion employees enjoy comprehensive health dental and vision coverage along with life and disability insurance flexible spending accounts and a 401(k) plan. Our people-first culture supports balance and growth with generous paid time off referral bonuses and a commitment to well-being and career success.

Equal Employment Opportunity Employer

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.