Technology Solutions Specialist Information Technology Services

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Attention:

Information Technology Services (ITS) at the University of Wisconsin-Whitewater is seeking a Technology Solutions Specialist (IT Specialist III IT082).

Job Details:

Focusing on business goals and objectives the IT Technology Solutions Specialist delivers comprehensive multidisciplinary IT services to support complex IT functionality and ensure strategic alignment. Reporting to the ITS Process Manager you will serve as a problem solver collaborating with business stakeholders and the ITS team to identify the root causes of technology issues research and implement effective solutions and ensure thorough documentation and user training. You will work cross-functionally to manage projects and ensure seamless issue resolution across various IT functional groups with a particular focus on the organizations audio/visual systems classroom technologies and collaboration tools.

Key Job Responsibilities:

• Install configure and maintain diverse hardware software and configuration needs tailored to various university environments

• Provide technical support for complex inquiries related to hardware software applications technology access and specialized multimedia equipment

• Manage the design implementation and ongoing maintenanceof university-wide audiovisual (AV) systems and installed classroom technologies

• Deliver technical support for installed audiovisual (AV) systems across the university

• Research emerging technologies to enhance classroom and laboratory environments and partner with ITS colleagues to evaluate test and pilot new solutions

• Collaborate with ITS colleagues to ensure the universitys technology infrastructure supports and aligns with AI VR AR and other emerging technologies

• Research potential technology purchases and provide recommendations aligned with departmental business needs and requests

• Provide supplementary support to cross functional IT service areas including the Help Desk Workstation Management Network Operation Center as needed

• Work cross-functionally within the ITS department utilizing and learning new technologies to troubleshoot and resolve issues efficiently

• Lead small to medium-sized projects coordinating cross-functional deliverables and managing change processes

• Collaborate with stakeholders and ITS staff to identify issues gather requirements define project scopes and manage project/problem resolution using established project management frameworks and departmental best practices

• Assist in the design and execution of complex technology system and service implementations across the institution

• Develop documentation and deliver targeted training sessions to increase technology adoption and minimize support demand

• Champion best practices reliability and a customer-centric approach throughout all IT support functions

• Utilize organizational tools ServiceNow and for tracking activities support tickets and updating project statuses

• Some evening and weekend hours will be required as necessary

• Perform all other duties as assigned by the Process Manager Deputy CIO and CIO

Department:

Information Technology Services (ITS)

Compensation:

Well-qualified candidates can expect a starting annual salary within a range of $60000 $68000.

UW System employees receive an excellent benefit package. To learn more about the UW Systems comprehensive benefit package review the UW SystemEmployee Benefits Brochure.

Required Qualifications:

Education

• Bachelors degree in Computer Science Information Technology Electronic Media Instructional Technology or a closely related field

  • Or an equivalent combination of education certifications and directly related experience

Experience

• Minimum 8 years of professional experience in audiovisual (AV) production AV systems and/or AV technology support in complex environments (e.g. higher education corporate or large venues)

• Minimum 3 years of experience providing computer and classroom / learning space technology support

• Demonstrated experience troubleshooting and resolving complex technical issues across multiple platforms (hardware software network AV)

• Experience working in a customer-facing technical support role with responsibility for incident resolution and follow-up

• Experience working cross-functionally with IT academic or administrative units to deliver technology solutions

Technical Knowledge & Skills

• Working knowledge of installed AV systems (projectors displays microphones speakers switchers control systems lecture capture and video conferencing solutions)

• Experience supporting classroom technologies (document cameras podium PCs control panels presentation systems and collaboration tools such as Zoom or Microsoft Teams)

• Proficiency with Windows and macOS operating systems standard productivity tools (e.g. Microsoft 365) and common classroom/lab software

• Basic understanding of networking concepts relevant to AV and endpoint support (TCP/IP VLANs Wi-Fi AV over IP)

• Ability to create and maintain technical documentation and user-friendly guides

Customer Service & Professional Skills

• Strong customer service orientation with the ability to communicate clearly and effectively with non-technical users both verbally and in writing

• Demonstrated ability to prioritize manage multiple tasks or projects simultaneously and meet deadlines

• Strong analytical and problem-solving skills including the ability to identify root causes and propose practical solutions

• Ability to work independently with minimal supervision as well as collaboratively in a team environment

Other Requirements

• Ability and willingness to work some evenings and weekends as needed to support events maintenance windows and urgent issues

• Ability to travel between university locations and to move lift or position technology equipment as required for installations and support

Preferred Qualifications:

Technical & Domain Experience

• Experience with livestreaming production and support including switching audio mixing and live event workflows (e.g. for lectures town halls ceremonies or performances)

• Knowledge of NewTek TriCaster operations configuration and support

• Experience with low-voltage cabling signal flow and AV infrastructure (terminating testing labeling and documenting cable runs)

• Experience designing and supporting enterprise classroom and AV solutions such as:

  • AV control and switching platforms (e.g. Crestron Extron AMX)

  • DSPs audio routing and microphone systems

  • Zoom Rooms Microsoft Teams Rooms or similar room systems

• Experience with AI AR and/or VR technologies in instructional research or collaboration environments

• Familiarity with learning environments in higher education including classrooms labs and specialized instructional spaces

Tools Frameworks & Methodologies

• Experience with ServiceNow for IT service management (incident request change and knowledge management)

• Experience with or similar project/task management tools for tracking project progress and team deliverables

• Familiarity with ITIL-aligned service management practices and workflows

• Experience leading small to medium-sized technology projects including requirements gathering stakeholder communication and change management

Certifications (Preferred but Not Required)

• Relevant industry certifications such as:

  • AVIXA CTS / CTS-I / CTS-D

  • CompTIA A Network or similar technical certifications

  • ITIL Foundation certification

  • Project management certification (e.g. CAPM PMP or Agile/Scrum certs)

Knowledge Skills and Abilities:

• Ability to interact respectfully with people with diverse socioeconomic cultural and ethnic backgrounds

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

How to Apply:

Applications received byFebruary 26 2026are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

Onlycompleteapplication packages will be considered. This includes online submission of the following documents:

• Cover Letter

• Resume

• Name and contact information for three professional references

Contact Information:

For questions regarding this position please contact:
Katie Gantt
Administrative Manager

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem please contact us at or.

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this please contact Human Resources. UW-Whitewater is not an e-verify employer therefore STEM extensions are not options for work authorization.

CAMPUS INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1300 faculty and staff are devoted to the success of the universitys 11500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs online and in person from associate to doctoral levels. Recognized nationally for affordability inclusion and career development UWW serves approximately one-third first-generation students and boasts strength in many areas especially business and education. The campus and community embrace the Warhawk Family spirit supporting the universitys arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities a priority mission since the 1970s.

UW-Whitewaters campuses are located centrally near Milwaukee Madison and Chicago offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville a town of 60000 located on the Rock River and known as Wisconsins Park Place.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ().

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept response to a public records request the University will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19 University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked prior to hire whether they have been found to have engaged in are currently under investigation for or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at .

UW IS AN EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.