Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
AZZ has an exciting opportunity for a Customer Service Representative reporting to the Plant Manager at our Tulsa facility. As a CSR you will be the face of AZZ providing an upstanding and personal customer experience. You will develop great relationships with our customers- both internally and externally. The CSR sets and manages service expectations and is always looking for ways to improve and enhance our customer and employee relations.
Duties and Responsibilities
- Confers with customers by telephone or in person at the plant to provide information about their order takes orders and /or obtains details of complaints.
- Keeps records of customer interactions and transactions records details of inquiries complaints and comments as well as actions taken.
- Checks to ensure that appropriate changes were made to resolve customers problems.
- Contacts customers to respond to inquiries or to notify them of order status.
- Refers unresolved customer grievances to management for further investigation.
- Determines charges for services requested collects payments or arranges billing.
- Answers customers questions about pricing turnaround time and available services.
- Prepares estimates that address the customers needs. Addresses credit or contract terms warranties ship dates and anticipated delays.
- Monitors market conditions and competitors prices and services.
- Obtains customers names addresses billing information product numbers and specifications of items to be processed and enters this information on order forms and shipping documents.
- Verifies customer and order information for correctness checking it against previously obtained information as necessary.
- Assists shipping department and prepares/ships orders to designated locations.
- Reviews orders for completion and informs customers accordingly.
- Attempts to sell additional services to prospective or current customers by telephone.
Qualifications :
- 2-3 years experience in office administration
- Proficient in all Microsoft Office applications i.e. Excel Outlook and Word
- Excellent verbal and written communication skills
- Prior knowledge of Oracle preferred
Minimum Education
- High School Diploma or equivalent required
Additional Information :
What We Offer
- Competitive salary and bonus structure.
- Comprehensive health dental and vision benefits package.
- Retirement savings plan with company match.
- Opportunities for professional growth and development in a dynamic industry.
All your information will be kept confidential according to EEO guidelines.
#LI-Onsite
We are an Equal Opportunity Employer.
AZZ Inc. is a Drug Free Workplace
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longe ... View more
