IT Staff Specialist
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Job Location:
Baltimore, MD - USA
Yearly Salary:
$ 80541 - 125564
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
GRADE
LOCATION OF POSITION
DJS Information Technology Unit(Baltimore City)
Main Purpose of Job
- Access Control Systems Support: Serve as the primary technical lead for agency access control and keycard systems. Troubleshoot and resolve security and system issues by coordinating with vendors and security technicians including outages equipment failures and lost or damaged devices. Program and manage staff badge access to maintain secure and controlled facilities.
- Wireless and Mobile Technology Management: Serve as the primary point of contact for agency-issued wireless devices and accessories. Configure activate and distribute mobile devices install and customize applications and maintain accurate inventory records in the DBM Wireless Inventory Database. Coordinate with telecommunications vendors to procure services resolve technical issues and address billing discrepancies. Support Android Apple iOS and other wireless technologies.
- Technology Project Coordination: Coordinate department-wide technology implementations from planning through deployment. Develop and execute technology plans addressing equipment software and system needs. Organize installations integrations upgrades and maintenance activities collaborating with IT staff management vendors and interagency partners to ensure projects are delivered as intended and meet quality standards.
- Special Projects and Technical Research: Support special IT initiatives through research of technology products services and solutions aligned with agency needs. Assist with procurement documentation for hardware software and equipment requests and analyze current and historical IT data to inform planning and decision-making.
- Telecommunications Support: Provide backup support for telecommunications operations as needed. Research and analyze telecommunications systems coordinate procurement and system upgrades and manage department-wide telephone equipment to ensure reliable operation maintenance and customer support.
- Procurement and Vendor Coordination: Provide backup support for IT procurement activities including technology requisitions and planning for hardware and software needs. Prepare Purchase Order Requests for Proposals for supervisory review and collaborate with vendors to support installations relocations invoicing and ongoing service delivery.
MINIMUM QUALIFICATIONS
Experience: Five (5) years of experience designing developing testing implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers.
Notes:
1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty (30) credit hours from an accredited college or university in Computer Information Technology Management Information Systems Computer Science or other information technology-related field to include course work in systems analysis and applications programming using generally accepted computer programming languages for four years of the required experience.
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one (1) year of experience designing developing testing implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for four (4) years of the required experience.
3. Candidates may substitute experience operating computer systems; or scheduling controlling input and output or maintaining a tape library to process data on computer systems; or evaluating implementing and maintaining microcomputer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basisfor ahigh school education.
4. Candidates may substitute the possession of a Bachelors degree from an accredited college or university in Computer Information Technology Management Information Systems or other information technology related field to include course work in systems analysis and application programming using generally accepted computer programming languages or in operating systems and data communications technology and one (1) year experience designing developing testing implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining or modifying operating systems for computer for the required experience.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
The preferred candidate for thisposition may possess any of the following:
- Experience with IT Project Management and IT Asset Management (ITAM) software
- Experience managing IT vendor services and contracts including Statements of Work (SOWs)
- Experience with IT procurement and financial processing including CPC card usage and invoice reconciliation
- Experience tracking IT inventory across the full lifecycle (procurement through retirement)
- Experience with technical security access control and electronic security systems
- Ability to review and draft information technology policies and procedures
SELECTION PROCESS
EXAMINATION PROCESS
Theassessment will involve a rating of your application based on your educationtraining and/or experience as it relates to the positions requirements.Thereforeit is essential that you provide complete and accurate information on yourapplication.Incompleteapplications will not be accepted. Please report all relevant experience andeducation.For educationobtained outside the U.S. you will be required to provide proof of equivalent Americaneducation as determined by a Foreign Credential Evaluation Service at thetime of hire.
BENEFITS
FURTHER INSTRUCTIONS
The online applicationprocess is strongly recommended. If youare unable to apply online you may submit a completed paper application andsupplemental questionnaire via email or fax to the addresses provided fax or mail submissions please ensure that each page includes your firstand last name the recruitment number (located at the top of the posting) andthe last four digits of your Social Security number. All paper applicationmaterials must be received by5:00PMon the closing date of the recruitment. Applicationsreceived after this time or those submitted with incorrect forms will not beaccepted. Postmarks will not be considered.
Required Experience:
Staff IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
