Lead IT Field Engineer

SUMMARY DESCRIPTION:
Purpose and function of job (No longer than 3 sentences)

Provide team leadership engineering support to operational and technical support for Field Engineers and Companys Information Systems and System Users. Monitor maintain provision where applicable and support all networked computers and servers associated operating systems and service applications (gaming and nongaming). Responsible for ensuring the stability and integrity of all in-house computer and server hardware software IP voice data video wired and wireless network services including Local Area Network (LAN) services connectivity; to include low voltage services and acts as liaison with IT Operations Center Systems and network engineers to provide exceptional customer service.

ESSENTIAL JOB FUNCTIONS/DUTIES:
List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.

Provide team leadership technical oversight on-the-job training and mentorship of the Field Engineers with emphasis on career advancement within the Company

Provide advanced support to Field Engineering team by performing advanced incident troubleshooting and tracking escalated problem resolution root cause analysis product research fault isolation follow-up and complete documentation to include action reports to department team leaders

Identify prevent and resolve network server and computer hardware and software failures including the restoration of configurations with assistance from IT Operations Center engineers or in combined resolution efforts with vendor support engineers and technicians

Authorizes vendor remote access confirms proper disconnect when support efforts are completed in an efficient and accurate manner

Follow all safety guidelines and security precautions

Responds to computer network or data security vulnerability alerts and participates in Company IT Event Management communications at the property and regional levels for high priority outage restoration efforts

Analyze and resolve computer and printer hardware and software problems in an efficient and accurate manner following all safety and security precautions

Provide setup and teardown services for local regional and national performing acts. This includes load in load out and set construction

Operation and troubleshooting of computerized lighting systems for stage and industrial areas. Create and control lighting for local and regional acts

Configuration programming and maintenance of high-end sound equipment including mixing boards amplifiers audio processors wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances

Install and troubleshoot digital signage systems including both indoor and outdoor displays video walls projectors monument and pylon signs. Familiarity with VGA DVI HDMI and Multicast preferred

Perform moves/adds/changes on traditional digital and IP based phone and voicemail systems. Basic understanding of PRI ISDN POTS and IP based communication technology preferred

Record monitor track and document work performed using the Companys tracking system

Certify test and terminate network cabling systems using Company provided tools and test equipment and identify substandard cable terminations for repair

Provide scheduled and escalated on-call support for after-hours support issues and resolution

Provide installation upgrade performance monitoring preventive maintenance support and optimization of all network hardware software and communication links within property data centers and communications closets or where Information Technology assets are contained in a training or production environment

Provide advanced support for Companys Marketing Media Content Delivery Systems

Perform inventory of Company assets and documents stock levels for department visibility

Monitor and maintain computer and user accounts for necessary and appropriate access to various software and network applications in accordance with Company policies and procedures

Coordinate installations with various departments and provides status updates to property teams and management

Provide Smart Device activation and deactivation programming and enrollment into Companys Mobile Device Management System and provide initial and advanced user training

Other duties as required

In-collaboration with and under guidance of Corporate IT functional teams:
o Execute and participate in disaster recovery testing
o Participate in functional and empirical analysis related to the design development planning and configuration of networking hardware and/or software
o Execute implementations and rollouts of new networking hardware software upgrades and tools used in the tracking and collections of computer organizational units
o Perform advanced desktop engineering functions: image setup deploy or move user training and support using Company configuration management tools and applications
o Determine product compatibility flexibility and recommends replacement upgrade or retirement of Company assets; coordinates end of life disposal of assets with approved recycling companies according to applicable laws and regulations during assigned duties

High School Diploma or equivalent required; Associates of Applied Science degree in a computer science discipline or comparable level of experience preferred

Must have Five (5) years of experience in an IT Support position preferred OR a combination of Network or Systems Engineering experience AND any combination of the following:
o Five (5) years of applied experience with current Microsoft Windows Operating Systems
o Five (5) year of experience working on large-scale infrastructure enterprise desktop and server-related projects preferred

Must have advanced server and computer networking and client-server experience in a resort hotel casino environment preferred

Must be proficient with managing Active Directory Objects for Users and Computers

Must have a high level of technical knowledge relative to the installation and connectivity of computer and printer systems including the configuration maintenance and support of new and existing solutions

Prior experience with Cisco Ethernet Switches suite of products preferred

Must have strong organizational analytical and troubleshooting skills

Must be knowledgeable in advanced computer multi-function-printer operation and related support and troubleshooting techniques

Must be able to type quickly and accurately preferably at least 50 wpm

Must have exceptional customer service verbal and written communications interpersonal and telephone etiquette skills; and adopts Company core values

Must be highly organized detail-oriented and able to effectively multi-task

Must be proficient in current and various Microsoft Server Operating Systems including current Office Suite of applications

Must possess and demonstrate the following skills at an EXCEPTIONAL level:
o Decision Making
o Concern for Quality
o Exceeds Customer Expectations
o Achieving Results
o Analytical Thinking
o Problem solving
o Communication skills
o Team Leadership

Ability to acquire gaming license as required

Any combination of the following certifications experience training preferred:
o A certification
o Network or Cisco Certified Technician or CCNA Certification
o MCSA or MCSE certifications
o ITIL V3 Awareness

CERTIFICATION REQUIREMENTS:

Is this position responsible for selling serving or distributing alcoholic beverages or do they have comp authority No

Do employees in this position have contact with gaming patrons on the gaming floor No

Note: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale
0 Not Applicable to This Position
1 Normal: Conditions Similar to Everyday Life
2 Above Average: Beyond Normal Levels
3 Extreme: Extraordinary Levels

WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
0 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
0 Exposure to heights
1 Exposure to work safety hazards
1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job considering distance and speed
1 Physical agility: ability to maneuver body while in place
2 Physical strength to handle routine office materials and tools
2 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand hand/foot etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking

COMMUNICATION:
2 Verbal communication
1 Written communication
1 Non-verbal communication

SENSORY ABILITIES:
3 Ability to see
1 Ability to distinguish colors
2 Ability to hear
0 Ability to smell
0 Ability to taste
1 Sense of touch

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time