Technical Support Manager
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Job Location:
Milpitas, CA - USA
Yearly Salary:
$ 129000 - 219300
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications
The role is defined to provide support for EBeam division. Knowledge of KLA EBeam products or sub-systems is highly desirable e.g. Exige products. Knowledge of SEM theory including UHV and basic mechanical and electrical engineering highly desired.
Oversees the technical support of company customers by field engineers technicians and support specialists who are diagnosing troubleshooting and repairing one or more of the following: complex electro/mechanical equipment sophisticated computer systems software systems/applications or networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects develops andevaluates personnel to ensure the efficient operation of the function.
SCOPE:Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
JOB COMPLEXITY:Works on issues of diverse scope where analysis of situation or data requiresevaluation of a variety of factors including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules and performance requirements; may have budget responsibilities.
DISCRETION:Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.
INTERACTION:Frequently interacts with subordinate supervisors customers and/or functional peer group managers normally involving matters between functional areas other company divisions or units or customers and the company. Often must lead a cooperative effort among members of a project team.
SUPERVISION:Manages perhaps through subordinate supervisors the coordination of the activities of a section or department with responsibility for results including costs methods and staffing.
PREFERRED QUALIFICATIONS:
- Knowledge and experience on eBeam tool (KLA or other) theory of operation and service.
- Strong communication presentation technical analytical and data analysis skills is required.
Minimum Qualifications
Masters Level Degree with at least 4 years of experience OR Bachelors Level Degree with at least 5 years of experience OR equivalent years of experience
Strong communication presentation technical analytical and data analysis skills is required.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location job-related skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at 1- to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen. Who are we? We research, develop, and manufacture t ... View more
