Senior Technical Program Manager – AI Automation & Change Management

We are seeking an experienced Senior Technical Program Manager (Senior TPM) to lead high-impact cross-functional programs across our web platforms ecommerce ecosystem and AI automation initiatives while driving organizational alignment through strong change management and continuous improvement practices. This senior role requires deep technical expertise excellence in Lean and Agile delivery and the ability to orchestrate complex initiatives across engineering product and business teams.

You will own strategic program portfolios influence technology direction standardize delivery processes and champion operational efficiency across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Program & Portfolio Leadership

• Own multi-quarter roadmaps for digital web and automation platforms aligning strategy with business goals.
• Establish portfolio-level governance operating mechanisms and program measurement frameworks.
• Drive complex cross-functional initiatives involving platform modernization automation adoption and experience optimization.
• Provide executive-level insights risk assessments and data-driven recommendations.

Lean & Agile Delivery Leadership

• Champion Lean principles to streamline workflows eliminate waste improve cycle times and enhance delivery predictability.
• Lead Agile ceremonies facilitate cross-team alignment and coach teams on Agile best practices.
• Implement scaled Agile frameworks (SAFe Scrum of Scrums Kanban etc.) to ensure consistent program-level execution.
• Measure and improve flow efficiency throughput and team performance using Lean metrics.

Technical Depth & Platform Expertise

• Partner with engineering leaders to define architecture API integrations system dependencies and modernization strategies.
• Lead efforts around platform upgrades migrations optimization security enhancements and resiliency.
• Identify and remove technical blockers anticipate risks and support engineering excellence across teams.

AI Automation & Digital Transformation

• Drive strategy and implementation for AI-based tools intelligent workflows bots and automation capabilities.
• Align cross-functional teams around data requirements ML model deployment governance and ethical considerations.
• Lead adoption and rollout programs for new AI-driven capabilities across business units.

Change Management Leadership

• Build and execute change management strategies for large-scale technology rollouts and process transformations.
• Develop stakeholder communication plans readiness assessments and training enablement strategies.
• Ensure adoption success through monitoring KPIs feedback loops and continuous engagement.

Cross-Functional Influence & Executive Alignment

• Serve as the senior connector across engineering product operations marketing and executive leadership.
• Drive decision-making through structured communication clear data and consistent alignment mechanisms.
• Navigate ambiguity with clarity diplomacy and strong leadership presence.

Qualifications :

REQUIRED

• 710 years of Technical Program Management or equivalent experience leading enterprise-scale initiatives.
• Deep experience with Lean and Agile methodologies and proven ability to apply them at scale.
• Strong understanding of web technologies modern CMS platforms ecommerce systems APIs and cloud architectures.
• Experience leading AI/automation programs or working with ML automation engineering or workflow orchestration tools.
• Expertise in organizational change management frameworks (Prosci ADKAR ITIL or similar).
• Exceptional communication stakeholder engagement executive reporting and facilitation skills.
• Proven success driving complex cross-team programs from strategy through execution.

PREFERRED

• Experience with enterprise ecommerce platforms (Adobe Commerce Shopify Plus Salesforce Commerce Cloud BigCommerce).
• Industry certifications: SAFe CSM PMI-ACP Lean Practitioner/Lean Six Sigma.
• Technical degree or relevant engineering background.
• Experience building program management frameworks Lean operating models or PMO practices.

SKILLS

• Systems thinker with strong strategic orientation.
• Executive presence with the ability to influence leaders at all levels.
• Expert at bringing clarity to ambiguity and structuring complex problems.
• Advocates for continuous improvement operational excellence and data-driven decision-making.

Additional Information :

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and gender-related appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience we anticipate that the application deadline will be 06/23/2026 (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.

Compensation & Benefits Details

• An employees pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills ability knowledge of the job; (3) performance contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California Colorado New York or remote jobs that can be performed in California Colorado and New York.  This range may be modified in the future.
• If your position is non-exempt you are eligible for overtime pay pursuant to company policy and applicable laws.  You may also be eligible for shift differential pay depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either WDs Short Term Incentive Plan (STI Plan) or the Sales Incentive Plan (SIP) which provides incentive awards based on Company and individual performance depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program which consists of restricted stock units (RSUs) or cash equivalents pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires subject to WDs Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D legal plan pet insurance critical illness accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to WD Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time