Senior Operations Manager, UK

Join a fast-growing company with a purpose! At Fastned you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 10 countries we have big plans: we are building a Europe-wide network of 1000 beautiful fast-charging stations where electric drivers can charge their cars with energy from the sun and wind. We have been voted best charging network in the UK France and the Netherlands a testimony to our drive to offer the best charging experience to EV drivers!

Your role

As our Senior Operations Manager UK you will play a key role in the success of our mission to bring freedom to electric drivers in one of our most important markets. You will be responsible for the operational performance of all Fastned stations in the UK.

Your primary focus is to ensure that every UK station is functional reliable safe clean and welcoming and that we keep an uptime above 99% while delivering the best possible customer experience. You will lead and develop an operations team that takes care of preventive and reactive maintenance local partners management and in general making sure that our customers have a great experience at our stations.

You will be the key operational point of contact for UK stations internally (for country and central teams) and externally (for contractors and service providers). Your scope spans charger and station preventive maintenance station appearance and amenities reactive interventions spare parts logistics and continuous improvement of our operations and processes.

Your responsibilities

Team leadership: Lead and grow the UK field team

• Supervising coaching and developing a team of 4 Field Engineers and a Station Manager ensuring they work safely efficiently and as one strong team.

• Managing team capacity prioritising work and dispatching jobs in the most efficient way across the UK network.

• Creating a strong safety culture by ensuring full compliance with Health & Safety standards and regulatory requirements and providing a safe and caring work environment for colleagues on the road and on site.

Operational excellence: Ensure high uptime and great station experience

• Being accountable for all day-to-day operations of Fastned stations in the UK from chargers and systems to the overall look & feel of our sites.

• Ensuring we maintain network uptime above 99% in your region through effective preventive maintenance plans and swift high-quality reactive repairs.

• Responsible for managing a network of partners in charge of our stations

• Supporting improvements to our customer experience and your team in the field by regularly visiting stations performing site inspections and quality audits with a strong focus on safety and customer experience.

• Overseeing the handover of new stations in the UK from Construction to Field Operations ensuring they meet our operational safety and quality standards from day one.

• Managing spare parts flows together with our Supply Chain team to optimise local stock levels minimise downtime and ensure that engineers always have the right parts at the right time.

• Supporting and coordinating larger infrastructure works at your stations (upgrades refurbishments major repairs) together with the central Field Projects team.

• Continuously improving how we work: taking local initiatives standardising best practices simplifying processes and using data and insights to make better decisions.

Customer stakeholder and partner management

• Deliver a best-in-class customer experience by ensuring stations are always clean safe and easy to use with strong attention to detail across lighting signage landscaping cleanliness and amenities.

• Collaborate closely with Network Operations and Customer Operations teams to monitor performance respond to incidents and ensure a smooth end-to-end customer journey across the network.

• Act as the voice of UK Operations within the leadership team and central organisations representing operational priorities and insights.

• Initiate develop and maintain strong relationships with external partners and contractors (e.g. electrical contractors cleaning landscaping and civil works).
  Provide operational input into new station designs upgrades and local initiatives to ensure operational excellence is embedded from the outset.

In this role you will report to our Director of Operations based in Amsterdam. The role is based in the UK and involves time on the road visiting stations and team members as well as some travel to our Amsterdam headquarters.

Who are we looking for

You are a seasoned leader of field operations who can both set direction and get things done on the ground. You combine a strategic mindset with strong operational experience and you are excited to scale and professionalise Fastneds UK operations. You think in terms of network performance customer experience and longterm capabilities while also being comfortable jumping into the details when needed to remove blockers for your team.

In addition you meet most of the following criteria:

• Bachelors or Masters degree in Engineering Operations Management Industrial Management Business or a related field.

• You have 8 years of relevant experience in operations roles

• You have proven experience scaling or professionalising operations in a growing market (e.g. building teams introducing new ways of working improving performance and customer experience).

• You are a strong people leader: you coach and develop your team you communicate clearly you lead by example in the field and you create a safe highperformance culture.

• You combine a strategic mindset (able to set a vision for UK operations define priorities and align stakeholders) with hands-on Senior operational experience (comfortable going on site understanding technical issues and making pragmatic tradeoffs).

• You remain calm and organised under pressure can manage multiple priorities at once and keep a positive cando attitude.

• You are a strong communicator and stakeholder manager able to connect local UK needs with central teams and influence decisions where needed.

• You are fluent in English; any additional European language is a plus.

Join us in building a better future

Together with over 400 colleagues we have the ambition to build Europes best fast charging network. We currently operate in nine countries (HQ in the Netherlands offices in Germany UK Switzerland Belgium France Denmark Spain and Italy) and are growing quickly.

We work hard to change the world but we dont forget to recognise & celebrate our successes big and small. We value work-life balance offer you real work flexibility and have family-friendly policies in place. We have an inclusive work environment and love authentic people so dont try to fit in because we like you for who you are!

• Stock option plan -> we believe in shared value creation;

• A training and development budget of 2600 per year per employee because development and training are important to us and our sector offers endless opportunities.

• 29 holidays. Additionally we give you two mission days you can use to contribute to Fastneds mission or to support a cause that is important to you.

• We will provide you with a company EV with all charging expenses covered

• A paid pension plan fully covered by Fastned!

• Full health and dental cover via Bupa

• Daily commuting costs to the office are reimbursed.

• Daily vegetarian lunches snacks and drinks provided at our office location.

• Weekly CrossFit classes with a trained professional

• Mental Wellbeing with nilo health: Access to a confidential mental health platform offering 1-on-1 coaching with psychologists group sessions and a variety of digital self-care tools

• Physical Wellbeing with Wellhub: Enjoy a sponsored membership providing flexible access to a vast network of local gyms fitness classes and premium digital apps for wellness and nutrition

• Going the extra mile for parents: We provide you with personalised coaching support before during and after parental leave facilitated by Foundree

• Understanding womens health is beneficial for all of us fostering empathy improving communication and creating a more inclusive workplace. Thats why we teamed up with Flouria providing you with quick access to a broad range of womens health professionals

• In addition to fun events year-round we throw notorious Christmas parties annual ski trips and organise an amazing yearly trip abroad with all employees.

• Other perks include flexible working hours full travel compensation and the working gear of your choice.

Curious and Interested

We would love to have a conversation with you! Apply now send us your CV and explain in your cover letter why youre excited about joining our mission for freedom in sustainable transportation.

We are looking forward to your application!

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds gender identities sexual orientations religions neurodiversity disabilities parental status or any other protected characteristic that makes you unique.