Senior Account Manager, AMXL JP
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Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you excited to drive high-visibility strategic logistics and technology solutions AMXL Japan is looking for an Account Manager who continuously engages across business technical and operational teams to deliver bigger smiles for our customers.
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management and driving scalable and continuous improvements across our Fulfillment Centers Supply Chain & Transportation execution teams.
日本の家具家電配送ネットワークを変革する仕事を一緒にしませんかアマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って大型配送の新しいパートナーを開発していくリーダーを探しています
本ポジションはAmazon Logistics Extra Large Team (AMXL)にて各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ新しい全国配送ネットワークを構築する仕事です
More Information
Department: Last Mile(AMZL)
Job: Other
Location:Tokyo Office
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit job responsibilities
The Senior Account Manager will be responsible for developing and managing sales plays for business generation and growth. This also includes direct engagement with our Delivery Service Partners and leading quality improvement with operations teams to define and build innovative and delightful experiences for customers. You will be also working closely with internal stakeholders in order to expand/optimize the network with the best quality speed and cost structure.
- Build the strategic network expansion plan while working with key internal stakeholders (e.g. operations teams planning teams legal finance etc).
- Develop and manage sales plays for effective account management process
- Manage and develop Delivery Service Partners - developing and advancing relationships and growing the AMXL network through these partners.
- Manage complex operational and contractual negotiations
- Prepare and manage the accounts payable process
- Lead partner engagement to support the improvements of delivery quality and drivers safety/working environment
- Work with regional leadership teams to develop a strategic partner account management plan for your portfolio of partners
- Understand the safety and regulatory requirements of the industry and the work closely with the internal teams to develop and execute partner account plan
- Prepare and give insights for business reviews to the senior management team regarding progress and roadblocks
デリバリーサービスパートナー配送パートナーのアカウントマネージャーとしてデリバリーサイトとパートナー運送会社の責任を持ち配送サイトのアマゾン社員とパートナー運送会社と密に協力し配送品質の向上サービスの追加安全の確保法令順守の担保を実施すると同時にパートナーとの信頼関係を強化します
新規配送パートナーの開発および信頼関係構築
配送パートナーとの価格交渉契約の締結
配送パートナーへの支払いを行うための確認準備
配送サイト訪問を頻繁に行い配送現場の把握
配送パートナーをサポートして契約配送品質の実現
ドライバーの安全と労働環境の向上およびモチベーション向上の施策実施
配送パートナーやドライバーの声をオペレーションに反映
A day in the life
You support the operations team by visiting delivery stations or you attend daily business reviews and understand whats happening to key network metrics. You travel to meet your existing or potential partners to gather insights and provide recommendations for the network expansion. You provide inputs from daily operations to relevant stakeholders to improve the customer experiences. You challenge the status quo and drive data based decision making within your team. You take business trips within and outside Japan as required to enhance the relation with your partners and develop your knowledge.
DS へVisitしオペレーションのサポートを行うもしくはオフィスにてチーム内で配送ネットワークの運営状況を確認します配送ネットワークの運営状況確認は毎日に加えて週例月例で実施してネットワーク全体のレビューで報告します配送パートナーと連携を行い運営面での課題などを確認し社内の関連部署と改題解決改善へ向けて連携します既存もしくは新規配送パートナーを訪問し運営状況規模拡張性などの情報収集を行い配送ネットワーク拡大に対して提案を行います日々蓄積されるデータに基づきチーム内の改善へとつながる判断を行いますエリアの拡張に伴い出張で各地に行く機会が増え所属は品川区のオフィスですがリモートワークも多く配送パートナーへの訪問などオフィス以外で多くの時間を費やす職種です
About the team
AMXL JP team is a single threaded organization that owns Amazons end-to-end Heavy & Bulky (H&B) logistics network with our willing and equally customer obsessed partners offering shipping service & support for consumers and companies in a safe reliable seamless standardized and sustainable way that surprises and delights our customers. Our delivery partners are experienced in H&B deliveries providing special handling services such as Room of Choice Delivery Installation/Assembly and Recycling/Haul-Away.
Our team is made up of a diverse group of individuals across operations supply chain tech finance planning customer experience business intelligence and program management that work closely and collaboratively across Amazon to constantly improve and scale our operations always insisting on the highest standards and obsessing over delivering bigger smiles for our customers.
我々はこれからあなたと一緒にチーム作りをしたいと思っています目指すチームは個々が独立した個性と能力を持ち職務のエクセレンスを目指しますが常に謙虚に周りから学び続けます我々はカスタマーエクスペリエンスを貪欲に追及しますが常にフェアで客観性を保ちます我々は自由にオープンな討議しますが常に相手への思いやりを持ち性別経験国籍に頓着しません我々は個々の仕事を尊重しますが常にサポートの手を差し伸べる用意がありそれは私の仕事ではありませんとは言いません我々は仕事に対する情熱を持っていますが家族やプライベートを大切にします総じて我々のチームは毎日一緒に働くのが楽しくなるチームです
- 5 years of experience in program management vendor management logistics operations supply chain transportation or equivalent experience
- Bachelors Degree
- Advanced proficiency in Microsoft Office
- Business level of Japanese and English
- Demonstrated ability working in an ambiguous environment
- Experience in developing and launching new products and services in logistics processes
- Advanced knowledge of analytical tools such as SQL Tableau MS Excel or Microsoft Access
- Masters Degree
- 3 years of program management experience
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management and driving scalable and continuous improvements across our Fulfillment Centers Supply Chain & Transportation execution teams.
日本の家具家電配送ネットワークを変革する仕事を一緒にしませんかアマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って大型配送の新しいパートナーを開発していくリーダーを探しています
本ポジションはAmazon Logistics Extra Large Team (AMXL)にて各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ新しい全国配送ネットワークを構築する仕事です
More Information
Department: Last Mile(AMZL)
Job: Other
Location:Tokyo Office
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit job responsibilities
The Senior Account Manager will be responsible for developing and managing sales plays for business generation and growth. This also includes direct engagement with our Delivery Service Partners and leading quality improvement with operations teams to define and build innovative and delightful experiences for customers. You will be also working closely with internal stakeholders in order to expand/optimize the network with the best quality speed and cost structure.
- Build the strategic network expansion plan while working with key internal stakeholders (e.g. operations teams planning teams legal finance etc).
- Develop and manage sales plays for effective account management process
- Manage and develop Delivery Service Partners - developing and advancing relationships and growing the AMXL network through these partners.
- Manage complex operational and contractual negotiations
- Prepare and manage the accounts payable process
- Lead partner engagement to support the improvements of delivery quality and drivers safety/working environment
- Work with regional leadership teams to develop a strategic partner account management plan for your portfolio of partners
- Understand the safety and regulatory requirements of the industry and the work closely with the internal teams to develop and execute partner account plan
- Prepare and give insights for business reviews to the senior management team regarding progress and roadblocks
デリバリーサービスパートナー配送パートナーのアカウントマネージャーとしてデリバリーサイトとパートナー運送会社の責任を持ち配送サイトのアマゾン社員とパートナー運送会社と密に協力し配送品質の向上サービスの追加安全の確保法令順守の担保を実施すると同時にパートナーとの信頼関係を強化します
新規配送パートナーの開発および信頼関係構築
配送パートナーとの価格交渉契約の締結
配送パートナーへの支払いを行うための確認準備
配送サイト訪問を頻繁に行い配送現場の把握
配送パートナーをサポートして契約配送品質の実現
ドライバーの安全と労働環境の向上およびモチベーション向上の施策実施
配送パートナーやドライバーの声をオペレーションに反映
A day in the life
You support the operations team by visiting delivery stations or you attend daily business reviews and understand whats happening to key network metrics. You travel to meet your existing or potential partners to gather insights and provide recommendations for the network expansion. You provide inputs from daily operations to relevant stakeholders to improve the customer experiences. You challenge the status quo and drive data based decision making within your team. You take business trips within and outside Japan as required to enhance the relation with your partners and develop your knowledge.
DS へVisitしオペレーションのサポートを行うもしくはオフィスにてチーム内で配送ネットワークの運営状況を確認します配送ネットワークの運営状況確認は毎日に加えて週例月例で実施してネットワーク全体のレビューで報告します配送パートナーと連携を行い運営面での課題などを確認し社内の関連部署と改題解決改善へ向けて連携します既存もしくは新規配送パートナーを訪問し運営状況規模拡張性などの情報収集を行い配送ネットワーク拡大に対して提案を行います日々蓄積されるデータに基づきチーム内の改善へとつながる判断を行いますエリアの拡張に伴い出張で各地に行く機会が増え所属は品川区のオフィスですがリモートワークも多く配送パートナーへの訪問などオフィス以外で多くの時間を費やす職種です
About the team
AMXL JP team is a single threaded organization that owns Amazons end-to-end Heavy & Bulky (H&B) logistics network with our willing and equally customer obsessed partners offering shipping service & support for consumers and companies in a safe reliable seamless standardized and sustainable way that surprises and delights our customers. Our delivery partners are experienced in H&B deliveries providing special handling services such as Room of Choice Delivery Installation/Assembly and Recycling/Haul-Away.
Our team is made up of a diverse group of individuals across operations supply chain tech finance planning customer experience business intelligence and program management that work closely and collaboratively across Amazon to constantly improve and scale our operations always insisting on the highest standards and obsessing over delivering bigger smiles for our customers.
我々はこれからあなたと一緒にチーム作りをしたいと思っています目指すチームは個々が独立した個性と能力を持ち職務のエクセレンスを目指しますが常に謙虚に周りから学び続けます我々はカスタマーエクスペリエンスを貪欲に追及しますが常にフェアで客観性を保ちます我々は自由にオープンな討議しますが常に相手への思いやりを持ち性別経験国籍に頓着しません我々は個々の仕事を尊重しますが常にサポートの手を差し伸べる用意がありそれは私の仕事ではありませんとは言いません我々は仕事に対する情熱を持っていますが家族やプライベートを大切にします総じて我々のチームは毎日一緒に働くのが楽しくなるチームです
- 5 years of experience in program management vendor management logistics operations supply chain transportation or equivalent experience
- Bachelors Degree
- Advanced proficiency in Microsoft Office
- Business level of Japanese and English
- Demonstrated ability working in an ambiguous environment
- Experience in developing and launching new products and services in logistics processes
- Advanced knowledge of analytical tools such as SQL Tableau MS Excel or Microsoft Access
- Masters Degree
- 3 years of program management experience
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
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