MRO Customer Service Representative (Onsite)

Chula Vista, CA - USA

Monthly Salary: $ 224900 - 224900

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Date Posted:

Country:

United States of America

Location:

US-CA-CHULA VISTA-B107 850 Lagoon Dr BLDG 107 Mail Zone 1-C

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

Must be authorized to work in the U.S. without the companys immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Collins Aerospace Aerostructures AftermarketChula VistaMaintenanceRepairand OverhaulFacilityis looking to bring on aCustomerService Representative who manages global airline nacellerepairneeds responds to customer inquiries document procedures collect data and provides information to customers to resolve concerns.This is an individual contributor opportunity.

This is an onsite position in Chula Vista CA.

What You Will Do:

Work directly with Airlines Airline Maintenance and Repair Overhaul (MRO) facilities & Brokers providingcustomersupport for aftermarketrepair orders

Communicate with customers by telephone or electronically to provide information about organization productsandservices manage customer accounts and address customer concerns.

Process customer orders and quotesin accordance withStandard Work procedures.

Promote products/services to ensure business targets are met.

Provide after-sales support for client contracts to ensure customers satisfaction.

Coordinate withoperations shipping and inventory warehouse toexpediteor trace shipments.

Perform duties related to overall customer service and account management.

Consistently document customer service needs toidentifypatterns andmaintainquality.

Provide periodic reports to management andbe responsible forleading real time problem resolution activities

Must Have Qualifications:

Typically requires a university degree and 8 years of prior relevant experience in customer service OR an Advanced Degree in a related field and a minimum of 5 years relevant experience in customer service.

Preferred Qualifications

Manufacturing processes experience

Ability to read engineering drawings

Experience with account management business processes distribution high profile customer support leading teams

Microsoft Office applications including use of Access & PowerPoint

Leading Kaizen/Continuous Improvement activities

Working knowledge of SAP or equivalent business system a

Experience with Power BI and CRM a plus

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 118300 USD - 224900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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Required Experience:

Unclear Seniority

Date Posted:Country:United States of AmericaLocation:US-CA-CHULA VISTA-B107 850 Lagoon Dr BLDG 107 Mail Zone 1-CPosition Role Type:OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements: Must be authorized to work in the U.S. without the companys immigration sponsorship now or in the fu...